Kaitlyn Fan
Vancouver
Summary
Versatile and dynamic professional with a proven track record at Rapids Swim Club, enhancing team performance and fostering a culture of respect and dedication. Experienced in customer service, excelling in empathy-driven communication and satisfaction improvement. Skilled in cash handling and fluent in Cantonese, creating engaging environments that drive progress. Strong problem-solving abilities, adaptability, and excellent communication skills. Eager to take on new challenges and contribute to organizational success with dedication and enthusiasm!
Overview
3
3
years of professional experience
Work History
Junior Swim Coach
Rapids Swim Club
01.2024 - Current
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Providing individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.
- Establishing a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
- Coaching youth ages 7 to 11 for competitive swim team and oversaw participation in 4 events annually.
Ice Cream Server
Marble Slab Creamery
10.2021 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Accurately operated cash register to process customer payments.
- Resolved customer complaints with empathy and professionalism, restoring satisfaction.
- Trained new staff on ice cream preparation and customer service protocols, improving team efficiency.
- Decorated ice cream cakes for display and custom orders
Bubble Tea Barista
Boketto Tea Bar
01.2023 - 01.2024
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
English Language And Literature
Langara College
Vancouver06-2027
High School Diploma -
Notre Dame Regional Secondary
Vancouver06-2023
Skills
- Adaptable and flexible
- Cash handling
- Community service
- Customer satisfaction
- Detail-oriented
- First aid training
- Foreign language proficiency
- Organized and efficient
- Patience and empathy
- Reliable and dependable
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Junior Swim Coach
Rapids Swim Club
01.2024 - Current
Bubble Tea Barista
Boketto Tea Bar
01.2023 - 01.2024
Ice Cream Server
Marble Slab Creamery
10.2021 - Current
English Language And Literature
Langara College
High School Diploma -
Notre Dame Regional Secondary
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