Fani Nyathi
Edmonton,AB
Summary
Dedicated and customer-focused professional with a proven ability to foster positive client relationships and deliver exceptional service. Eager to leverage strong communication, problem-solving, and data analysis skills to contribute to organizational success in a customer service role. Committed to continuous learning and process improvements to enhance customer experience and business efficiency.
Overview
30
30
years of professional experience
Work History
Administrator
Four Rivers Holdings
06.2014 - Current
- Managed drivers contracted to IKEA, ACE Courier, and Peloton, ensuring operational efficiency
- Assisted customers with order statuses, achieving a 95% satisfaction rate through issue resolution
- Conducted administrative duties for the company, streamlining internal processes
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Collections & Sales Representative
Canadian Tire Financial Services
01.2006 - 11.2014
- Sold insurance products, leveraging new sales techniques to meet targets
- Handled customer inquiries in line with the Customer for Life Philosophy, improving retention
- Resolved escalated issues through in-depth root cause analysis
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Collections Specialist
Citi Group Financial Services
06.2002 - 01.2006
- Provided account assistance and updated customer contact information
- Negotiated late payments while educating customers on the importance of timely payments
- Documented collection efforts, ensuring accuracy and compliance
- Offered special programs to help customers bring their accounts up to date.
- Researched accounts and completed due diligence to resolve collection problems.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Health Care Coordinator
First Health Group Corporation
05.2000 - 06.2002
- Coordinated prescription deliveries via outbound calls
- Supported review activities and responded to inquiries on network providers
- Executed liaison activities between insurance companies, patients, and workers' compensation boards.
- Assisted patients in navigating the healthcare system by providing education on insurance coverage, financial resources, and available support services.
Assistant Claims Manager
Standard Fire and General Insurance
01.1995 - 01.2000
- Processed and adjusted claims in accordance with company procedures
- Investigated and resolved customer issues to ensure satisfaction
- Managed enrollments, cancellations, claims transactions, and premium payments.
- Enhanced customer satisfaction by providing prompt, accurate, and empathetic responses to inquiries.
Education
Qualifications
Skills
- Exceptional Communication: Strong skills in consultation, negotiation, networking, and presenting tailored solutions
- Customer Relationship Management: Proven ability to resolve issues with a high satisfaction rate, maintaining strong client relationships
- Project & Time Management: Skilled at managing multiple tasks in fast-paced environments while meeting deadlines
- Teamwork & Independence: Effective in both independent roles and collaborative team settings
- Technical Proficiency: Advanced knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint), and experience in data analysis tools (Power BI, Tableau)
- Problem Solving: Adept at identifying root causes of issues and providing innovative solutions
- Data-Driven Decision Making: Training in data analysis, capable of using insights to improve customer service and business operation
Timeline
Administrator
Four Rivers Holdings
06.2014 - Current
Collections & Sales Representative
Canadian Tire Financial Services
01.2006 - 11.2014
Collections Specialist
Citi Group Financial Services
06.2002 - 01.2006
Health Care Coordinator
First Health Group Corporation
05.2000 - 06.2002
Assistant Claims Manager
Standard Fire and General Insurance
01.1995 - 01.2000
Qualifications
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