Summary
Overview
Work History
Education
Skills
Languages
Driver License
References
Technical And Training Certifications
Timeline
Generic

Fang Li

Oakville,Canada

Summary

Experienced Technical and Administrative Support Specialist with over a decade of expertise in education, student services, and resolving technical issues in office and learning software. Skill in managing student records, optimizing online learning environments, and assisting users with platforms like Google Classroom, Zoom, and database systems. Adept at developing user-friendly instructional materials, training students and educators, and ensuring seamless digital learning experiences. Dedicated to supporting newcomer students in achieving their educational goals.

Overview

12
12
years of professional experience

Work History

Office Administrator

Mental Health Mutual-aid Hub Canada
04.2023 - 08.2024
  • Collaborated with project managers to streamline processes and improve document management systems.
  • Developed and maintained volunteer and participant profiles in databases, ensuring accurate records for program tracking.
  • Organized and facilitated weekly training sessions for volunteers, enhancing their skills and program delivery.

Vice President – Educational Consulting & Training

Beijing Chenna Education Consulting Co., Ltd.
09.2021 - 05.2024
  • Company Overview: China
  • Provided technical support for digital learning platforms, including Google Classroom and Zoom, ensuring smooth operation of online training programs.
  • Designed and delivered training sessions for educators on using digital tools for online teaching.
  • Assisted in data collection and reporting, ensuring accurate tracking of student participation and progress.
  • Provided administrative support to ensure efficient program operations and high levels of client satisfaction.

Technical & Administrative Support (Education Sector)

Fuzhou Gaohong Education School
02.2013 - 08.2021
  • Company Overview: China
  • Provided technical support for online learning platforms, troubleshooting access issues for students and teachers.
  • Developed step-by-step instructional guides for students and teachers on navigating digital classrooms.
  • Assisted students with account setup, password recovery, and login issues.
  • Managed student records, including enrollment, attendance tracking, and program data.
  • Generated monthly reports on student progress and program effectiveness.
  • Supported the loaning of digital devices to students, maintaining accurate records and ensuring timely returns.

Education

Community Service Worker

Canadian All Care College
08-2025

Applied Psychology

California Institute of Integral Studies
09.2024

Bachelor’s Degree - Psychology

Fujian Normal University
07.2019

Skills

  • Google Workspace
  • Microsoft Office Suite
  • Zoom
  • Canva
  • Technical Support
  • Troubleshooting
  • Administrative Support
  • Data Management
  • Student Training
  • Orientation
  • Digital Literacy
  • Platform Navigation
  • Customer Service
  • Cross-Cultural Communication

Languages

Bilingual in English and Mandarin.

Driver License

Valid driver’s license and access to a reliable vehicle.

References

References available upon request.

Technical And Training Certifications

  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
  • Google Classroom and Zoom Training (Self-directed)
  • National Secondary Psychological Counselor of China (2017)

Timeline

Office Administrator

Mental Health Mutual-aid Hub Canada
04.2023 - 08.2024

Vice President – Educational Consulting & Training

Beijing Chenna Education Consulting Co., Ltd.
09.2021 - 05.2024

Technical & Administrative Support (Education Sector)

Fuzhou Gaohong Education School
02.2013 - 08.2021

Bachelor’s Degree - Psychology

Fujian Normal University

Community Service Worker

Canadian All Care College

Applied Psychology

California Institute of Integral Studies
Fang Li