Fang Li
Oakville,Canada
Summary
Experienced Technical and Administrative Support Specialist with over a decade of expertise in education, student services, and resolving technical issues in office and learning software. Skill in managing student records, optimizing online learning environments, and assisting users with platforms like Google Classroom, Zoom, and database systems. Adept at developing user-friendly instructional materials, training students and educators, and ensuring seamless digital learning experiences. Dedicated to supporting newcomer students in achieving their educational goals.
Overview
12
12
years of professional experience
Work History
Office Administrator
Mental Health Mutual-aid Hub Canada
04.2023 - 08.2024
- Collaborated with project managers to streamline processes and improve document management systems.
- Developed and maintained volunteer and participant profiles in databases, ensuring accurate records for program tracking.
- Organized and facilitated weekly training sessions for volunteers, enhancing their skills and program delivery.
Vice President – Educational Consulting & Training
Beijing Chenna Education Consulting Co., Ltd.
09.2021 - 05.2024
- Company Overview: China
- Provided technical support for digital learning platforms, including Google Classroom and Zoom, ensuring smooth operation of online training programs.
- Designed and delivered training sessions for educators on using digital tools for online teaching.
- Assisted in data collection and reporting, ensuring accurate tracking of student participation and progress.
- Provided administrative support to ensure efficient program operations and high levels of client satisfaction.
Technical & Administrative Support (Education Sector)
Fuzhou Gaohong Education School
02.2013 - 08.2021
- Company Overview: China
- Provided technical support for online learning platforms, troubleshooting access issues for students and teachers.
- Developed step-by-step instructional guides for students and teachers on navigating digital classrooms.
- Assisted students with account setup, password recovery, and login issues.
- Managed student records, including enrollment, attendance tracking, and program data.
- Generated monthly reports on student progress and program effectiveness.
- Supported the loaning of digital devices to students, maintaining accurate records and ensuring timely returns.
Education
Community Service Worker
Canadian All Care College
08-2025
Applied Psychology
California Institute of Integral Studies
09.2024
Bachelor’s Degree - Psychology
Fujian Normal University
07.2019
Skills
- Google Workspace
- Microsoft Office Suite
- Zoom
- Canva
- Technical Support
- Troubleshooting
- Administrative Support
- Data Management
- Student Training
- Orientation
- Digital Literacy
- Platform Navigation
- Customer Service
- Cross-Cultural Communication
Languages
Bilingual in English and Mandarin.
Driver License
Valid driver’s license and access to a reliable vehicle.
References
References available upon request.
Technical And Training Certifications
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
- Google Classroom and Zoom Training (Self-directed)
- National Secondary Psychological Counselor of China (2017)
Timeline
Office Administrator
Mental Health Mutual-aid Hub Canada
04.2023 - 08.2024
Vice President – Educational Consulting & Training
Beijing Chenna Education Consulting Co., Ltd.
09.2021 - 05.2024
Technical & Administrative Support (Education Sector)
Fuzhou Gaohong Education School
02.2013 - 08.2021
Bachelor’s Degree - Psychology
Fujian Normal University
Community Service Worker
Canadian All Care College
Applied Psychology
California Institute of Integral Studies
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