SIBA MOSTAFA
Toronto
Summary
Hospitality professional with extensive experience in high-volume dining environments. Proven ability to enhance customer satisfaction through effective teamwork and communication. Adaptable and reliable, ensuring seamless operations and quick resolution of issues.
Overview
8
8
years of professional experience
Work History
Houseperson / Room Attendant
The Pantages Hotel Toronto
01.2023 - 03.2025
- Cleaned and serviced assigned rooms according to established standards and procedures.
- Monitored supplies and amenities to control inventory and minimize waste.
- Logged all lost and found items following established protocols.
- Assisted laundry team with washing, folding, and stocking linens for guest use.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
Hostess / Server / Cook
Crepe T.O.
06.2021 - 10.2022
- Greeted and seated customers while responding to customers’ requests
- Answered phone calls to make reservations and receive orders, resulting in smooth operation of business
- Prepared meals for customers while adjusting to their needs and requests, ensuring their satisfaction
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Merchandiser / Cashier
Shoppers Drug Mart
08.2019 - 08.2020
- Responded to customer queries and provided information and services upon request, resulting in customer satisfaction and retention
- Processed payments and transactions via cash, debit, and/or credit in an efficient manner
- Trained new employees to teach them proper procedures and company protocol in order to ensure the utmost customer service is provided
- Maintained inventory for various in-store locations, ensuring that each product needed is verified and documented through the company tracking system
Front Desk Receptionist
Nak Ima Aikikai Aikido Martial Arts School
06.2017 - 12.2018
- Answered incoming and outgoing calls, while receiving payments for customers’ monthly memberships
- Maintained and sanitized equipment before and after use, resulting in a clean and safe environment
- Interacted with parents and children to provide updates and reports of children’s education and wellbeing
Education
Ontario Secondary School Diploma -
City Adult Learning Centre
Toronto, ON06.2018
Skills
- Attention to detail
- Organizational skills
- Time management
- Conflict resolution
Written and verbal communication
- Independent and team collaboration
- Fluent in Farsi, Kurdish, and English
- Microsoft Office proficiency
- Guest relations
- Hotel operations
Accomplishments
- Learned extensively about all the amenities, including spa, pool, and restaurants at the hotel, so that questions from guests were answered promptly and with the correct information.
- Mentored new hires in the housekeeping department on proper guest service techniques and company procedures, resulting in more knowledgeable, capable employees.
- Provided exceptional service with a smile to all guests and received the highest number of five-star reviews in the entire department.
Timeline
Houseperson / Room Attendant
The Pantages Hotel Toronto
01.2023 - 03.2025
Hostess / Server / Cook
Crepe T.O.
06.2021 - 10.2022
Merchandiser / Cashier
Shoppers Drug Mart
08.2019 - 08.2020
Front Desk Receptionist
Nak Ima Aikikai Aikido Martial Arts School
06.2017 - 12.2018
Ontario Secondary School Diploma -
City Adult Learning Centre
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