Fan Jia
Toronto
Overview
6
6
years of professional experience
Work History
Community Resource Specialist
University of Toronto Students’ Union (UTSU) / University of Toronto
09.2023 - Current
- Determining logistical details and activities for over 60 diverse events for UTSU and Rotman Commerce, coordinating large-scale in-person and online gatherings with up to 500 participants
- Serving as the first point of contact for student inquiries, efficiently addressing over 30 questions daily through multiple channels, providing comprehensive information on programs and events
- Coordinating educational, community, program, and event calendars using online tools, booking rooms and arranging accommodations to support university activities and functions
- Facilitating online programs by managing the delivery agenda, orchestrating breakout rooms, and monitoring chat functions, while also providing technical support to ensure a smooth and interactive learning experience
- Fostering a vibrant and inclusive environment among student clubs through active day-to-day communication and networking, significantly enhancing community engagement and support within the student body
- Enhancing financial operations by preparing invoices for staff amenities in Excel, effectively collating, organizing, and formatting data for financial reports and budget management, achieving a 15% reduction in discrepancies.
Accessibility Awareness and Training Assistant
Hart House / University of Toronto
05.2023 - 09.2023
- Developed the 'Planning Accessible Events and Programs at Hart House' curriculum, incorporating innovative educational concepts to effectively teach accessibility principles, enhancing the inclusivity of university events
- Coordinated educational materials production and dissemination, utilizing online accessibility checkers and adhering to Web Content Accessibility Guidelines (WCAG) to ensure high standards of accessibility
- Created interactive online training modules applying adult learning principles with e-authoring tools like Articulate Rise 360, employing technological solutions to engage and captivate learners effectively
- Collaborated with instructors to develop and disseminate complementary training materials such as posters and infographics through Adobe Photoshop and Canva, boosting training session impact and learning outcomes
- Conducted detailed analysis on training program efficiency and student learning outcomes to inform program planning and improvements, offering recommendations on best practices impactful educational programs.
Student Support Advisor & German Teacher
Shanghai Jicai Education Technology
10.2020 - 07.2022
- Advised 200+ applicants on university program requirements, leveraging a deep understanding of individual backgrounds and personal circumstances to inform guidance on academic success
- Designed and delivered tailored German courses to 100+ students, targeting study or immigration objectives, and received 100% positive feedback for fostering an enthusiastic and professional learning environment
- Developed and executed strategies for creating 250+ educational and promotional materials, employing engaging visuals to promote German language learning and overseas academic programs.
Student Support Services Assistant
New Oriental Education & Technology Group
07.2020 - 10.2020
- Provided personalized academic advising to 200+ learners from diverse backgrounds, enhancing their German learning journey with one-on-one tutorials and customized materials, boosting their study aspirations in Germany
- Maintained students’ information on online platforms, tracked learning progress and conducted in-depth analysis to inform continuous student service improvements, leading to a 20% boost in performance and engagement.
Instructional Assistant
Elephant Language Institute
04.2019 - 10.2019
- Supported diverse student in German studies, including refugees and non-traditional learners, updated course information on student information system, and used grade tracking and analysis to boost academic progress
- Collaborated with instructors to address student concerns, devising tailored strategies for a responsive and inclusive educational experience that meets individual needs
- Coordinated course material preparation and distribution, assisting instructors in seamless German language instruction to enhance course engagement and effectiveness.
Social Media Content Creator
ParisLan Conciergerie De Luxe
06.2018 - 12.2018
- Developed strategies and content for marketing materials aimed at maximizing program outreach, achieving over 10,000 clicks and attracting 2,000 new followers on social media platforms
- Built and strengthened relationships within the social media community by actively engaging in interactions, promptly addressing inquiries, and enhancing the company's brand awareness and reputation.
Education
Master of Education - Language And Literacy Education
University of Toronto
12.2023
Master of Arts - German Linguistics
Saarland University
05.2020
Bachelor of Arts - German Studies
Southwest Jiaotong University
06.2017
Skills
- 5 years of robust experience in event planning, program delivery, customer service and administration, adept in both online and in-person formats within dynamic academic and business environments
- 2 years of dedicated experience in student advising and services at a post-secondary level, with a commitment to fostering an inclusive environment that champions equity, diversity, and inclusion
- Expertise in delivering online programs with Learning Management System (Quercus) and webinar platforms
- Solid background in providing administrative support across multiple departments at the University of Toronto
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), authoring tools (Articulate, Canvas), Adobe Suite (Photoshop, InDesign), Final Cut Pro, and accessibility checking tools
Languages
English
Full Professional
German
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Community Resource Specialist
University of Toronto Students’ Union (UTSU) / University of Toronto
09.2023 - Current
Accessibility Awareness and Training Assistant
Hart House / University of Toronto
05.2023 - 09.2023
Student Support Advisor & German Teacher
Shanghai Jicai Education Technology
10.2020 - 07.2022
Student Support Services Assistant
New Oriental Education & Technology Group
07.2020 - 10.2020
Instructional Assistant
Elephant Language Institute
04.2019 - 10.2019
Social Media Content Creator
ParisLan Conciergerie De Luxe
06.2018 - 12.2018
Master of Education - Language And Literacy Education
University of Toronto
Master of Arts - German Linguistics
Saarland University
Bachelor of Arts - German Studies
Southwest Jiaotong University
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