JOSEPHINE FAMILUGBA
Kitchener,Ontario
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Home Instead
01.2023 - 12.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system entered data and completed other clerical tasks.
Customer Service\Administrative Support Officer
The Seed
02.2022 - 08.2022
- Assisted with review of grant prospects and assisted in upgrading donor database
- Performed research and recommended ways to improve donor satisfaction.
- Volunteered to help with special projects of varying degrees of complexity.
- Contributed to overall company success by consistently demonstrating strong work ethic and dedication to achieving organizational goals.
- Gained extensive knowledge in data entry, analysis and reporting.
Administrative Assistant
The Second Voice Foundation
01.2019 - 04.2022
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supports team with other projects and responsibilities as required.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Administrative Support/ Social Media Manager
TUC Limited
01.2013 - 12.2018
- Receives/dispatches incoming and outgoing mail and documents them.
- Managing communication on all social media platforms, including attending to all messages and inquiries from clients and the public
- Response for receiving visitors and directing them to their appropriate contacts.
- Participate largely in organizing conferences, meetings, and seminars and prepare schedules for these events.
- Assisted in printing and photocopying various documents and filing for documentation purposes
- Tracked audience engagement on company websites and social media platforms and Monitored client accounts for questions and feedback to provide an exceptional experience for union members.
- Resolved issues quickly, escalating critical concerns to the media officer for immediate assistance
- Responsible for booking flights and accommodation for top officials and other staff members
- Assisted in drafting speeches for the union president and advising the union president based on research outcomes
- Assisted in coordinating meetings, presentations, and other events organized by the secretariat including preparing presentations, reports, and other documents
- Researched & presented research findings to other members of the union
- Participate in registering and welcoming new affiliate members to the organization
- Negotiated between employers and employees in setting up conditions for a healthy work environment and negotiating termination benefits.
- Developed and promoted corporate brand, images and identity to media and public.
Education
Post Graduate Certificate in Project Management -
Conestoga College
Kitchener, ON12.2022
Post Graduate Certificate in Community and Social Service Management -
Conestoga College
Kitchener, ON04.2022
Skills
- Exceptional interpersonal and communication skills
- Ability to analyze daily, weekly, and monthly goals
- Proven capacity to work under duress and meet deadlines
- Ability to manipulate Microsoft 2013 Office to ensure professional documents, spreadsheets, and presentations
- Ability to accommodate changes and be independent
- People Management, Customer Service, and Relationship Management Skills
- Social media knowledge
- Documentation And Reporting
- Critical Thinking
- Event planning
- Training and coaching
- Customer and client relations
- Data Entry Documentation
- Microsoft SharePoint
- Meeting Minutes
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Administrative Assistant
Home Instead
01.2023 - 12.2023
Customer Service\Administrative Support Officer
The Seed
02.2022 - 08.2022
Administrative Assistant
The Second Voice Foundation
01.2019 - 04.2022
Administrative Support/ Social Media Manager
TUC Limited
01.2013 - 12.2018
Post Graduate Certificate in Project Management -
Conestoga College
Post Graduate Certificate in Community and Social Service Management -
Conestoga College
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