FAMELA LOIDA MICU

• Responsible in managing more than 120 Corporate accounts. Performs credit evaluation, establishing credit facilities and assisting client on their daily banking requirements
• Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

• Responsible for gathering and examining documents pertinent to account opening and credit accomodations and act's as custodian of such documents
• Provide support to the Relationship Manager in managing portfolio of by conducting due diligence and monitoring daily transactions and activities.

Provides support to Business Centers by assuming position of personnel on leave; ensures compliance of bank policies and procedures and other external regulatory policies like BSP/AMLA regulations

• Responsible for creating and nurturing relationship with the bank's clients in collaboration with the business center Manager to meet the branch's target.

• Received and processed bank transactions such as account opening and closing, telegraphic transfers, time deposit, Trust transactions, ATM requests and payroll updating.
• Performs customer service to clients by responding to their queries, concerns and complaints. Conducts various bank sales activities and constantly meet bank target.