Falynn McGahan
Calgary
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Calgary Metal Recycling Inc
09.2024 - 09.2025
- Supported team members by maintaining communication with drivers and clients.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Provided administrative support, including data entry and report generation for dispatch activities.
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery/drop off status.
- Answered phone calls and responded to customer emails.
Inside Sales Representative
Calgary Metal Recycling Inc
07.2023 - 09.2024
- Assisted in managing customer accounts to enhance client relationships and drive sales growth.
- Generated reports for production using Excel spreadsheets for analysis.
- Participated in weekly sales meetings to discuss performance metrics, share best practices, and strategize new approaches for lead generation.
- Updated monthly ferrous market prices for sales team and customers
- Performed as a supervisor for the Scale house team
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
Scale House Clerk
Calgary Metal Recycling Inc
06.2022 - 07.2023
- Processed incoming and outgoing vehicle transactions at scale house, ensuring accuracy in weight measurements.
- Contributed to a safe work environment by adhering to safety protocols and reporting potential hazards promptly.
- Trained new employees on company-specific software programs used in daily scale house operations.
- Managed daily cash handling duties, ensuring accuracy in counting, recording, and depositing funds securely.
- Answered customer calls professionally and routed to appropriate person.
Cashier
Little Caesars
04.2018 - 05.2022
- Operated cash register for cash and card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Joane Cardinal-Schubert High School
Calgary, AB06-2020
Skills
- Employee training
- Customer service
- Stress tolerance
- Critical thinking
- Conflict resolution
- Microsoft outlook
- Call management
- Team development
- Data collection
Certification
- WHMIS
- Fire Safety and Extinguishers
- Leadership for Safety Excellence
- Emergency First Aid and CPR/AED
Timeline
Dispatch Supervisor
Calgary Metal Recycling Inc
09.2024 - 09.2025
Inside Sales Representative
Calgary Metal Recycling Inc
07.2023 - 09.2024
Scale House Clerk
Calgary Metal Recycling Inc
06.2022 - 07.2023
Cashier
Little Caesars
04.2018 - 05.2022
High School Diploma -
Joane Cardinal-Schubert High School