Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Falynn McGahan

Calgary

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dispatch Supervisor

Calgary Metal Recycling Inc
09.2024 - 09.2025
  • Supported team members by maintaining communication with drivers and clients.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Provided administrative support, including data entry and report generation for dispatch activities.
  • Directed dispatching, routing, and tracking of 7 fleet vehicles.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery/drop off status.
  • Answered phone calls and responded to customer emails.

Inside Sales Representative

Calgary Metal Recycling Inc
07.2023 - 09.2024
  • Assisted in managing customer accounts to enhance client relationships and drive sales growth.
  • Generated reports for production using Excel spreadsheets for analysis.
  • Participated in weekly sales meetings to discuss performance metrics, share best practices, and strategize new approaches for lead generation.
  • Updated monthly ferrous market prices for sales team and customers
  • Performed as a supervisor for the Scale house team
  • Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.

Scale House Clerk

Calgary Metal Recycling Inc
06.2022 - 07.2023
  • Processed incoming and outgoing vehicle transactions at scale house, ensuring accuracy in weight measurements.
  • Contributed to a safe work environment by adhering to safety protocols and reporting potential hazards promptly.
  • Trained new employees on company-specific software programs used in daily scale house operations.
  • Managed daily cash handling duties, ensuring accuracy in counting, recording, and depositing funds securely.
  • Answered customer calls professionally and routed to appropriate person.

Cashier

Little Caesars
04.2018 - 05.2022
  • Operated cash register for cash and card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Joane Cardinal-Schubert High School
Calgary, AB
06-2020

Skills

  • Employee training
  • Customer service
  • Stress tolerance
  • Critical thinking
  • Conflict resolution
  • Microsoft outlook
  • Call management
  • Team development
  • Data collection

Certification

  • WHMIS
  • Fire Safety and Extinguishers
  • Leadership for Safety Excellence
  • Emergency First Aid and CPR/AED

Timeline

Dispatch Supervisor

Calgary Metal Recycling Inc
09.2024 - 09.2025

Inside Sales Representative

Calgary Metal Recycling Inc
07.2023 - 09.2024

Scale House Clerk

Calgary Metal Recycling Inc
06.2022 - 07.2023

Cashier

Little Caesars
04.2018 - 05.2022

High School Diploma -

Joane Cardinal-Schubert High School

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Falynn McGahan