Falonne Makambo

Answering inbound and outbound calls from prospect customers and existing customers while ensuring exceptional customer service. Educating customers about Sleep apnea, guiding them to the online sleep assessment test to determine if they could have sleep apnea. Creating a profile for prospect customers and existing customers to save and update all their personal information. Placing appointments for customers to take their sleep apnea test at a nearby clinic with a pulmonologist, or sending them a sleep apnea home kit with instructions on how to conduct the test at home. Verifying customers prescriptions before placing an order for their CPAP machines and breathing masks. Sending customers their sleep apnea diagnosis by email or mail; if they need further explanation to understand their results, a scheduled call with a sleep specialist will be set. Once their diagnosis is available, we inform customers about the follow-up program Biron offers, which includes starting their treatment, placing replacement orders for CPAP machines, breathing masks, and equipment parts, equipment maintenance, and appointments with sleep specialists, all free of charge.

Responding to inbound calls from existing customers for the FreeStyle Libre 1 & 2, educating customers on diabetes (Type 1, Type 2, Gestational, Prediabetes, Other rare forms of diabetes). Answering all questions and requests customers may have about the FreeStyle Libre 1 & 2, helping elderly patients to navigate the reader and apply their sensors on their skin properly. Troubleshooting readers and sensors before replacing them by conducting a series of tests, which include blood glucose tests, reading sensor codes, and reader calibration. Following callback requests to update customers on complex matters, providing them with their order numbers and tracking information.

I received inbound calls from Rogers and Fido customers who had phones, televisions, subscriptions and residential services. My daily tasks consisted of answering customer questions and addressing complex inquiries regarding their signed contracts, Phone plans, Cable services (TV), Service upgrades, promoting new products, Power outages and Service cancellations. I sold phones, contracts (plans), tablets, smartwatches and home equipment daily to existing customers and to prospective customers. I made callbacks to customers who requested additional information or support from me. I documented each interaction I had with customers to ensure that I left detailed notes regarding the reason why they called customer service. I updated customers' accounts and made sure that all of their personal information was up to date.

As a cashier, my daily task consisted of counting my cash register and the safe, which contained an additional $500 in change at the beginning of my shift. I was responsible for greeting customers when they came into the store, and I processed transactions using cash, Visa and Mastercard efficiently, depending on the method of payment. I assisted and helped customers who came into the store to buy gas, food, alcohol, chocolate, candy, cigarettes, phone accessories, and personal hygiene products. I answered customers' inquiries about promotions, products and services we offered at our gas station. I maintained the store, cleaned and did the inventory to place orders for items that were out of stock. I handle returns and exchanges according to the store's policies while ensuring customer satisfaction. I answered the phone with a formal statement to provide customers and management with information about their questions. Before my shift ended, I was responsible for cleaning the parking lot by sweeping it, disinfecting all the gas pumps, and changing each garbage can. I counted my cash register and the money in the safe before submitting my shift report to my manager and supervisor.