Falon Fiddler
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Referral Coordinator
Alberta Health Services
10.2009 - Current
- Streamlined referral process by implementing efficient tracking and communication systems.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Transcribe all new referrals into connect care for triage.
- Notify referring providers office and patients, send email notifications and patient intake forms.
- Manage incoming calls and communication between patients, clinicians, and administration.
- Monitor and maintain scheduling work queues in connect care.
- Create and maintain clinic templates for scheduling.
NICU Clerk
Alberta Health Services
10.2007 - 10.2009
- Responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information.
- Also responsible for a variety of administrative tasks which include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments.
- Position is also responsible for relaying information related to admissions, transfers and discharge of patients, diagnostic tests, booking appointments and consults. Ensure an adequate level of supplies and equipment are available on the unit for use by the inter-professional team.
Education
Medical Administrative Assistant
CDI College
Edmonton06.2007
Skills
- Appointment Scheduling
- Telephone etiquette
- Adaptability
- Problem-solving
- Organizational abilities
- Multitasking capabilities
- Referral Management
- Epic (Connect Care)
Timeline
Referral Coordinator
Alberta Health Services
10.2009 - Current
NICU Clerk
Alberta Health Services
10.2007 - 10.2009
Medical Administrative Assistant
CDI College
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