Fallon Dixon-Borden
Montreal,QC
Summary
Hands-on leader with bilingual French-English communication, housekeeping oversight, and restaurant operations experience. Supports efficient teams through training, safety compliance, inventory ordering, room and linen inspections, and clear direction that helps maintain cleanliness, service quality, and daily workflow.
Overview
20
20
years of professional experience
Work History
Préposé entretien menager/Buanderie
Ciusss Odim
Montreal, Quebec
01.2021 - Current
- Sorted, washed, dried, and folded linens with commercial laundry equipment.
- Inspected linens and rooms for stains, damage, and cleanliness, ensuring high standards before reuse.
- Removed soiled linens and articles from rooms and delivered them to the laundry area.
- Organized clean linen carts, laundry rooms, and housekeeping supply closets.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Sanitized surfaces throughout the facility, maintaining hygiene and safety standards in common areas.
- Cleaned windowsills, mirrors, and fixtures in bathrooms during daily tasks.
- Inspected each room for cleanliness, utilizing a checklist to meet company standards.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Trained new staff on cleaning routines, laundry procedures, and safety practices.
- Thoroughly cleaned patients' rooms, common areas, and bathrooms to ensure comfort and meet housekeeping standards.
- Reported maintenance concerns and safety hazards to supervisors right away.
- Rendered detailed and timely cleaning services while working in afast-paced environment with multiple interruptions.
Second Assistant Manager
McDonald's
LaSalle, Montreal
01.2009 - 01.2021
- Managed daily leadership tasks at McDonald's restaurant with oversight from the General Manager.
- Accountable for key financials and Key Performance Indicators in partnership with the management team
- Trained new managers and crew on McDonald's routines, rules, and regulations to ensure compliance and operational consistency
- Evaluated progress of managers and crew in adhering to McDonald's procedures to enhance service quality
- Performed shift verifications to uphold quality control standards and maintain operational excellence
- Develop crew schedules every week
- Establish and place orders for the month
- Solved customers' complaints by empathizing with their needs
Swing Manager
A & W (Chou & Lee Inc.)
St. Laurent, Montreal
01.2007 - 01.2009
- Supervised personnel and equipment to maintain high standards of quality, service, and cleanliness
- Led crew in daily routines, fostering strong relationships with staff and customers through positive role modeling
- Supervised A&W restaurant shifts and guided crew through daily service tasks.
- Monitored food safety, cleanliness, and sanitation across kitchen and dining areas.
- Managed drive-thru orders, front counter service, and guest questions.
Education
High School Diploma -
Pearson Adult Centre
Montreal, QC01-2004
Skills
- Housekeeping operations
Quality inspection
Adaptability in tasks
Efficient task management
Strong interpersonal skills
Rapid skill acquisition
Accountability in roles
- Efficient task management
- Detail-oriented approach
- Adaptability in tasks
- Rapid skill acquisition
- Accountability in roles
- Bilingual communication
- Strong interpersonal skills
Volunteer History
- Ronald McDonald House, outreach dinner, 2014-2017
- Ecole Charles-LeMoyne, Assisted in school plays, 2014
Professional Certificates
- Certified in food handling: Handle raw food; ability to prevent bacteria; developed awareness of food safety and products, 2017
- Certified in advanced shift management at an assistant level Ability to manage crew and to provide training, 2008-2018
- Certified in advanced shift management at an assistant level, 2017
- First Aid and CPR 2018
- Crew trainer certification 2016
Interests
Community recreation, painting, reading and, crossword puzzles
Timeline
Préposé entretien menager/Buanderie
Ciusss Odim
01.2021 - Current
Second Assistant Manager
McDonald's
01.2009 - 01.2021
Swing Manager
A & W (Chou & Lee Inc.)
01.2007 - 01.2009
High School Diploma -
Pearson Adult Centre