FALISH MATOVU
Housekeeping attendant/ supervisor
Ontario Ajax ,ON
Summary
Am highly motivated, focused and result oriented person capable of working under minimum supervision, independently or as part of a team. I have relevant housekeeping skills and posses good communication skills coupled with a great working experience with multi-culture and fast paced environments, and can easily adapt to new situations, fast and willing to learner as well. Looking for a good growth in career, I dedicate my entire efforts to gain more knowledge and am hard working, committed, result-oriented, team player, self-motivated, flexible and innovative and very determined. I aspire to reach greater heights and contribute to the best of my abilities .
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Centro al barsha by rotana
United arabs emirates , Dubai
- JAN – DATE 5, Responsibilities
- Provide a professional and advisory support to the Director of Housekeeping, to assist in meeting the strategic goals of the Housekeeping department
- Supervise and oversee the day-to-day Housekeeping operation including inspection of guest rooms and public areas
- Assume responsibilities of Deputy Director of Housekeeping in his/ her absence
- Coach and train all talents in the department, improve their work performance through inspections, corrections of standards and provide direction
- Ensure hotel and housekeeping regulations and procedures are being followed by all HK associates
- Attend and assist to conduct Housekeeping communication meetings
- Investigate complaints, take corrective actions and follow through
- Conduct daily physical inspections of guest rooms, public areas, F&B outlets and offices to ensure prescribed standards of cleanliness
- Recommend rooms which required being place out of order, coordinating with Engineering, Front office and Butlers to make these rooms available for repair and maintenance work
- Supervise and monitor the use of all guest supplies, cleaning chemicals, machines and equipment
- Follow up on contractors with the maintenance
- Supervise and schedule inventories for store and supplies items
- Supervise and requisite for linen, mini-bar, supplies, equipment and furniture
- Seek continuous process improvements in operations, services and products
- Constantly seek new cleaning and operational relating technology to improve efficiency and effectiveness
- Prepare cleaning and maintenance schedules for carpet, upholstery, curtains in order to maintain the required high standard of cleanliness for guest rooms and public areas
- Ensure all operational procedures, as well as Lost and Found procedures are followed through
- Responsible for training and development of the talents in the department
- Implement strategies aimed at cost minimisation, productivity maximisation without reduction of consistency and Quality Standards
- Monitor and review Quality Standards for the Department
- Monitor guest questionnaires and GEI results to identify shortfalls and remedy service issues
- Report maintenance faults and damage to machines, furniture and fittings in all areas of the hotel to the maintenance department
- Establish and maintain standards and procedures of cleanliness standards for the entire hotel
- Assist the Housekeeping Manager in establishing and maintaining pest control, landscape schedules for all areas in the hotel
- Maintain consistent quality of plants and flowers for public areas and guest rooms according to hotel’s requirements
- Coordinate closely with Housekeeping Office and Front Desk relating to the room status and condition of the rooms
- Coordinate closely with Engineering for daily maintenance and yearly repair and maintenance programmes of guest rooms and public areas
- Ensure sufficient linen is provided to guest rooms and public area
- Attend promptly to all guest complaints and requests
- Complete and update Standards and Procedures for the Housekeeping department when it’s necessary
- Arrange and conduct relevant training to ensure quality and standards of service and product are maintained
- Maintain all Housekeeping records and files and ensure safe-keeping of all lost and found property
- Ensure that all associates comply with the grooming and uniform standards
- Conduct development and performance reviews, identifying key personnel for further development and structured career path
- Implement and maintain training systems to ensure that talents have the necessary framework and skills to perform their job efficiently and effectively
- Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation
- Ensure compliance with legislated health and safety requirements within the workplace
- Comply with all Corporate and Hotel Standards and Procedures
- Actively promote a work environment, which cares for guests and associates alike
- Housekeeping Floor supervisor
- CENTRO – AL BARSHA BY ROTANA STAR HOTEL
ROOM ATTENDANT
THE COVE ROTANA, RAS AL KHAMIAH
11.2014 - 10.2017
- Attend to guest requests in a timely and efficient manner
- Maintains equipment and guest supplies neatly and in a good condition
- Clean guest bedrooms and bathrooms
- Attends all departmental meetings as required
- Arrange and maintained cleanliness of housekeeping store
- Reports any DND's, no sservice requested rooms to Supervisor
- Clean hotel rooms neatly and efficiently
- Making bed turnovers and cleanliness in general
- Label and submit all lost and found items to housekeeping line manager
- Document any deficiencies, including mechanical and electrical problems from the guest’s room and report to the housekeeping line manager
- Maintain clean and professional appearance
- Maintain friendly and attitude towards guest and staff
- Store all soiled and clean laundry in line with company policy
- Arranging the room according to the hotel standard of operation
INTER
CROSS TRANING, TRANSFER
- 10.2016
- Prepare Housekeeping Attendants job assignments
- Issue keys and supplies to Housekeeping Attendants
- Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
- Attend daily meetings and receive special instructions
- Receive check-outs before reporting them as vacant
- Receive special requests from guests and carry them out
- Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
- Fill out report and hand over found articles to the lost and found department
- Supervise cleaning of guest rooms, corridors and stairwells
- Train and assist Housekeeping Attendants and advise Superior about performance
- Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained
Rotana Hotel Management Corporation PJSC
01.2009 - 01.2013
- Arabic: روتانا) is a hotel management company in the Middle East, Africa and Turkey
- It has a portfolio of over 100 properties in 26 cities and operates five sub brands which include Rotana Hotels & Resorts,[1] Centro Hotels by Rotana,[2] Rayhaan Hotels & Resorts by Rotana,[3] Arjaan Hotel Apartments by Rotana.,[4] and The Residences by Rotana.[5][6]
- Its headquarters is located in Abu Dhabi, United Arab Emirates.[7] where it was founded in 1992 by Nasser Al Nowais and Selim El Zyr
- Rotana manages under its Rayhaan Hotels & Resorts by Rotana brand the Rose Rayhaan by Rotana Hotel in Dubai
- It was for 5 consecutive years (, ) with 333 m (1,093 ft) the world's tallest hotel.[8]
Education
BY ROTANA - undefined
RECREATION CROSS TRAINING CENTRO AL -
Kampala S.S.S
2012
O level - undefined
Kampala S, S
2008
Skills
- Department Coordination
- Staff Scheduling
- Task Assignment
- Cleaning Practices
Timeline
ROOM ATTENDANT
THE COVE ROTANA, RAS AL KHAMIAH
11.2014 - 10.2017
Rotana Hotel Management Corporation PJSC
01.2009 - 01.2013
BY ROTANA - undefined
RECREATION CROSS TRAINING CENTRO AL -
Kampala S.S.S
O level - undefined
Kampala S, S
Housekeeping Supervisor
Centro al barsha by rotana
INTER
CROSS TRANING, TRANSFER
- 10.2016
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