Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Falicia Baksh

Ottawa,ON

Summary

To pursue a career within a company where I can utilize my proven skills that values my contributions where I can make a difference and help determine the needs of others. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Senior Uber Expert

UBER CANADA
03.2023 - Current
  • Enhanced user experience by addressing and resolving technical issues promptly.
  • Streamlined communication between team members, fostering a collaborative environment for project success.
  • Developed coding skills in various programming languages, increasing efficiency in task completion.
  • Organized and facilitated workshops to teach peers about trending technologies and industry best practices.
  • Assisted with fraud and account take overs.
  • Signed up new drivers in Canada
  • Created Risk Support Forms
  • Assisted with payment fraud
  • Assisted with regaining access to multiple hacked accounts.
  • Worked as front desk reception, guiding public to correct department and how to sign up with Uber Canada, including Uber eats and UberX.
  • Worked alongside USA and Montreal, Toronto groups.
  • Provided training for new staff
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Problem solving
  • Tech support and diagnostics.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.

Automotive Appointment Coordinator

Dilawri Automotive Group
05.2022 - 03.2023
  • Improved appointment scheduling efficiency by streamlining the booking process and implementing a user-friendly system.
  • Reduced no-show rates with consistent follow-up calls and email reminders to clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
  • Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
  • Collaborated with team members to improve overall productivity and communication within the office.
  • Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
  • Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
  • Provided exceptional customer service, fostering positive relationships with both new and existing clients.
  • Assisted with training new staff members on proper appointment coordination procedures and best practices.
  • Assisted public with vehicle recalls for 5 Dilawri locations in Ottawa
  • Booked service appointments for all Dilawri locations in Ottawa

CSSA Agent

Air Canada
01.2020 - 04.2022
  • Check in passengers at Kiosk, assisted customers at check-in desk, acknowledge and paid attention to everyday travel restrictions and requirements, as they change frequently, assisted passengers onto and off aircraft, assisted passengers through CBSA and Security screening, worked domestic and international flights (check-in requirements are different for both)
  • Managed payment transactions for public.
  • Assisted with animal care for flights
  • Assisted passengers who use wheelchairs
  • Assisted with boarding and pre boarding precautions.

3rd Key Manager Makeup Artist

MAC Cosmetics Estee Lauder
01.2020 - 09.2022
  • Opened and closed cash register, sanitized and cleaned counters, selling makeup to clients, assisting manager in day to day tasks, creating goals for team, coaching and training new staff, coaching staff on new updates and protocol, assisted in charity work for Bruce House

Therapist

Lifemark and ProPhysio Therapy Centers
01.2019 - 01.2019
  • Opened and closed reception area, took cash and credit/debit payments, familiarized with treatment codes, processed transactions through patients insurance, familiarized with WSIB, OHIP and MVA billing, assisted physio therapist with treatments on patients, did ultra-sound, laser and IFC on patients along with ice and heat packs and wax treatments, janitorial duties, cleaning instruments, sanitizing beds and removing garbage, answered phone calls, booked appointments

Beauty Consultant

Chatters Beauty and Hair Salon
01.2018 - 01.2019
  • Cultivated productive and positive relationships with customers, built on loyalty and service, maintained a full stock of inventory, booked clients for hair appointments, answering phone calls, cashing out appointments, cashing out retail customers

Team Lead

Thyme Maternity Trainyards
01.2017 - 01.2019
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly, manager on duty when store manager is away, open and close store accordingly with the responsibility of having a deposit, determined the needs of new mothers, trained professionally for Maternity and Nursing Bra Fits, janitorial duties, trained team on all aspects of operating procedures and company services, hired, trained and mentored staff to maximize effectiveness, assessed workloads to meet seasonal fluctuation needs, monitored network performance and provided network performances statistical reports

MAC Cosmetics

01.2015 - 01.2017
  • Maintained a full stock of inventory and ensured proper sanitation of makeup tools, performed full makeup applications to over 20 clients per day, professionally applied makeup for all events (Prom, weddings, birthdays etc.), kept up to date with trends and brands, conducted consultations to understand needs of client, maintained a high average sale, answered phone calls, close and open cash register, handles guest complaints calmly, well dressed and clean, very welcoming and cheerful, deposit cash float

Listings Administrator & Receptionist

Coldwell Banker Real Estate
01.2013 - 01.2015
  • Worked directly with management, owners and office admin management department, brainstormed new ideas for office development, answered an average of 100 calls, emails and faxes per day, familiar and comfortable with using a switchboard, performed initial client assessment and analysis to begin research process, multi-tasking skills, analyzed department documents for appropriate distribution and filing, copied, logged and scanned supporting documentation and placed all information in client files, trained agents on new real estate programs, uploaded new property listings, ordered office supplies, managed LED sign for building, created CTV news ads, took charge of company social media pages, janitorial duties, ordered office supplies, note-taking for office meetings, arranged and planned meetings at hotels, conference rooms and museums, ran background checks (credit checks), managed new listings, worked with Excel, Real Estate Board of Ottawa Database (MLX Change, Realtor Link, QOC, OREA/OREB), assisted clients that would come in for appointments, served coffee, tea, water, maintained a work and safe work environment, covered vacation for supervisor and sale admin, submitted bank runs, received cheques, printed receipts for clients, trained new receptionist

Education

Diploma - Recreation and Leisure Services

Algonquin College
01.2014

High School Diploma -

Ridgemont High School
01.2012

High School Diploma -

Lisgar Collegiate High School
01.2009

Skills

  • Ability to work well with others
  • Willing to always learn
  • Strong interpersonal skills
  • Punctual
  • Data Entry
  • Attention to detail
  • Bubbly personality
  • Trustworthy
  • Positive in every situation
  • Motivated
  • Works well under pressure
  • Speaks fluently in English and Guyanese Creole
  • Cash Handling
  • POS
  • Retail Management
  • Retail Sales
  • Sales
  • Store Management Experience
  • Cashiering
  • Assistant Manager Experience
  • Excellent Communication
  • Team building
  • Relationship Building
  • Good Telephone Etiquette

Languages

English
Native or Bilingual
French
Elementary

Timeline

Senior Uber Expert

UBER CANADA
03.2023 - Current

Automotive Appointment Coordinator

Dilawri Automotive Group
05.2022 - 03.2023

CSSA Agent

Air Canada
01.2020 - 04.2022

3rd Key Manager Makeup Artist

MAC Cosmetics Estee Lauder
01.2020 - 09.2022

Therapist

Lifemark and ProPhysio Therapy Centers
01.2019 - 01.2019

Beauty Consultant

Chatters Beauty and Hair Salon
01.2018 - 01.2019

Team Lead

Thyme Maternity Trainyards
01.2017 - 01.2019

MAC Cosmetics

01.2015 - 01.2017

Listings Administrator & Receptionist

Coldwell Banker Real Estate
01.2013 - 01.2015

Diploma - Recreation and Leisure Services

Algonquin College

High School Diploma -

Ridgemont High School

High School Diploma -

Lisgar Collegiate High School

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Falicia Baksh