Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Falguni Patel

Oshawa,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Supervisor

Tim Horton's
06.2022 - 02.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Customer Support Specialist

EastLink Communications
02.2020 - 04.2022
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Education

Skills

  • Documentation and reporting
  • Multitasking, time management, organization skills
  • Strong communication and interpersonal skills
  • Good at operating Microsoft Word, Excel, Access, PowerPoint
  • Excellent problem solving abilities and attention to the details

Volunteer Experience

SAFE (Sober and friendly environment)

Languages

English
Native or Bilingual

Timeline

Supervisor

Tim Horton's
06.2022 - 02.2024

Customer Support Specialist

EastLink Communications
02.2020 - 04.2022

Falguni Patel