Falguni Padhiar
Summary
Experienced professional with expertise in customer service, business strategy, and chat and voice processes. Proven track record of driving revenue growth, managing complex projects like grand openings, identifying operational bottlenecks, and implementing strategic solutions to enhance customer satisfaction and business efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Leadership and Development Supervisor
Chick- Fil- A
08.2023 - Current
- Coaching, and performance evaluation of over 120 employees.
- Managing labor, and productivity percentages every day to make business profitable.
- Manage the key metrics such as sales, SOS, and Digital ordering sales and make comparable data using MS Office to deliver quantitative information to the team.
- Ensure the opening and closing is performed smoothly.
- Make schedule according to the labor requirement.
- Manage voicemails and feedback survey to maximum loyalty amongst guests.
- Leading grand openings of new Chick-fil-A store across Canada.
Analyst
Eclerx, India
12.2022 - 07.2024
- Identified client needs and led tailored solutions.
- Aspiring to quickly address any issues while adhering to established protocols and elevating matters whenever necessary.
- Fulfilled targets through quality service and timely fulfillment of duties.
- Cultivated relationships with customers, verbally articulating AT&T services.
- Worked alongside team members to accomplish objectives and enhance work processes.
- Involved in performance development activities and trainings.
Education
Strategic Global Business management -
Conestoga college
12.2023
Bachelor of Arts - Economica and political science
Miranda House,University of Delhi
08.2021
Skills
- Skills Management
- Marketing
- Customer relationship management
- Analytical skills
- Microsoft Office
Certification
- Interpersonal skills
- Managing people globally
- Managing employees' performance problems
Awards
Award for the maximum upgrade in plans at Eclerx India
Activities
- Pickleball
- Tennis
Technical Skills
- Skills Management
- Marketing
- Customer relationship management
- Analytical skills
- Microsoft Office
Timeline
Leadership and Development Supervisor
Chick- Fil- A
08.2023 - Current
Analyst
Eclerx, India
12.2022 - 07.2024
Strategic Global Business management -
Conestoga college
Bachelor of Arts - Economica and political science
Miranda House,University of Delhi
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