Falguni Mistry

• Lead team in optimizing operational processes, enhancing efficiency, and supporting team collaboration.
• Implemented strategies improving partner and employee satisfaction, achieving measurable operational success.
• Developed solutions to streamline workflows, resulting in significant productivity improvements.
• Manage resources effectively to ensure seamless daily operations and high-quality service delivery.
• Foster employee cross-training with business objectives to drive performance growth and optimize resource allocation.
• Conduct in-depth data analysis to identify trends, reduced risks, and make informed decisions that positively impact operational performance.
• Developed effective improvement plans in alignment with goals and specifications.
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

• Programmed and maintained Small Business Loans, Farm Loans, Government Loans and Agriculture Loans
• Maintained accuracy in reviewing documents for funding and maintaining loans
• Review and actioned Security Library
• Knowledge with L/C, FCT, DCL, Loan Closed Reports
• Excellent communication skills with internal and external customers
• Experience with both Funding and Admin teams (cross trained)
• Customer driven
• Trained new and existing colleagues in Funding and Administration processes and became their resource when they had questions
• Driven to produce quality and accurate results
• 2018 Bravo Award Recipient
• Trained new team members on company-specific processes, ensuring consistent standards across the credit department.
• Improved cross-functional collaboration, working closely with Branch partners and solicitor's to meet customer needs.

• Provided exceptional customer service to customers while processing their transactions in an efficient, accurate and friendly manner.
• Recognized and responded to the customer's basic needs,
• Promoted and provided advice on TD Canada Trust products and services
• Assisted in sale referral process

• Ensured client and bank confidentiality
• Managed Canada Small Business loans, Farm Improvement Loans, Government Farm Loans and Agriculture Loans
• Reviewed and action security library reports (Bank software program)
• Communication and interpersonal skills for effective development of sound working relationships with external and internal customers
• Provided recommendations to facilitate the resolution of complex account loans
• Preparation and processing of correspondence, documentation, and reports for new and existing loans
• Analysis of security documentation for accuracy and completion information as per FOIP act

• Managed spreadsheets to enhance data accuracy, improving workflow efficiency.
• Organized and maintained customer contact records, ensuring up-to-date information.
• Updated outbound database, streamlining data entry processes for better access.
• Managed spreadsheets, organized customer data, and updated outbound database, enhancing operational efficiency and data accuracy for TD Waterhouse Discount Brokerage.

• Manage customer returns, enhancing satisfaction and retention.
• Train new associates, fostering team growth and efficiency.
• Oversee inventory entry, ensuring accurate stock management.
• Participate in committees, promoting safety and social engagement.
• Drove customer satisfaction through efficient returns and exchanges, while boosting sales via product demonstrations and strategic merchandising.
• Mentored new associates, fostering team growth. Actively contributed to Health & Safety and Social committees, enhancing workplace culture.
• Ensured financial accuracy through meticulous till counting and register balancing. Managed inventory and invoice entry with precision.
• Provided exceptional customer support by promptly addressing inquiries and efficiently managing all incoming calls.
• Leveraged advanced computer skills and AS/400 expertise to streamline administrative processes and improve operational efficiency.
• Streamlined customer returns process, enhancing satisfaction and retention while driving sales through strategic product demonstrations and merchandising.