Falguni
Summary
Looking for an opportunity in administrative or human resource field with Enthusiasm and eagerness to contribute to the success of organization through hard work, attention to detail and excellent customer service. Motivated to learn, grow and excel through customer satisfaction. Want to obtain Senior Hr designation in future.
Overview
4
4
years of professional experience
Work History
Human Resources Coordinator
Pointlab Recruitment
03.2023 - Current
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Counseled managers and employees regarding company policies, procedures and workplace issues.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Coordinated meetings, developed meeting content and presented human resources law updates.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Ensured adherence to relevant administrative procedures and maintained databases to support processes and management.
Pharmacy Customer Service Representative
Sethi Dental Care
08.2020 - 12.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Effective liaison between customers and internal departments.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Global Business Management - International Business
Loyalist College of Applied Arts And Technology
Toronto, ON07.2022
Bachelor Of Commerce - Business Administration
Punjab University
India09.2020
Skills
- High Customer Service Standards Adherence
- Skilled in Oral and Written Communication
- Excellent computer skills with knowledge of Word, Excel, and Outlook
- Analytical and Critical Thinking
- Self motivated in getting tasks done through effective Organization and Time Management
- Flexible and Adaptable
- Payroll and Benefits Administration
- Compensation and Benefits
- HRIS Applications
- Data Entry Specialist
- Intuit QuickBooks
- Social Media Platforms
- Basic knowledge of Workday software
- Basic knowledge of Hr policies, Health and safety standards
Timeline
Human Resources Coordinator
Pointlab Recruitment
03.2023 - Current
Pharmacy Customer Service Representative
Sethi Dental Care
08.2020 - 12.2020
Global Business Management - International Business
Loyalist College of Applied Arts And Technology
Bachelor Of Commerce - Business Administration
Punjab University
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