Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

FALGUN BHAGAVATULA

San Jose

Summary

Diligent Senior Product Manager offering 8+ years of success in enterprise networks and product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Product Manager – Catalyst SD-WAN

CISCO SYSTEMS
09.2022 - Current
  • Conducted market research, competitive analysis, and customer interviews to identify key trends, pain points, and opportunities.
  • Collaborated with cross-functional teams to define the product vision, strategy, and long-term roadmap for Cisco Catalyst SD-WAN.
  • Engaged directly with customers, understanding their pain points and gathering feedback.
  • Collaborate with CX/Solutions architect teams to review the latest trends in technology and customer requirements to drive the feature developments.
  • Translated high-level business goals into detailed product requirements, ensuring alignment with customer needs and market demands.
  • Worked closely with engineering, design, and UX teams to create user stories, wireframes, and prototypes.
  • Led agile development processes, including sprint planning, backlog grooming, and daily stand-ups.
  • Prioritized features, resolved blockers, and ensured timely delivery of product increments.
  • Orchestrated successful product launches, collaborating with marketing, sales, and customer success teams.
  • Mentored junior team members and facilitated their professional growth.

Escalations Engineer

CISCO SYSTEMS
12.2017 - 08.2022
  • Represent Cisco Catalyst switching BU and handle enterprise customer escalations.
  • Derive trends of the product quality by identifying key data points from tac cases/escalations and defects.
  • Work closely with Development/Dev Test/TAC/Product marketing/Accounts teams to bring up the overall product quality.
  • Effectively identify issues and manage timelines for delivering fixes with an in-depth technical understanding of the products.
  • Document and publish Root Cause Analysis to the customers and archive them for future references.
  • Responsible for overall product quality including hardware/software and works closely with all product managers.
  • Leading different teams to drive customer found defects to resolution in the most efficient way.
  • Responsible to deliver immediate workarounds, hot patches and special images to the customers.

Network Deployment Engineer

GOOGLE
11.2016 - 12.2017
  • Setup various lab network for users to carry out their tests on the products.
  • Deployed complete office networks with cross platform devices connected to each other to work harmoniously.
  • Engaged Cisco TAC and Juniper TAC for the unknown issues to get them rectified and got the issues documented for future references.
  • Constantly worked on improving the deployment process by documenting the bugs in the process.
  • Lead various global projects and complex projects like entire wireless network design change for Google headquarters.
  • Migrated the guest networks from local dhcp server to the Corp DHCP servers all across the Google campuses.
  • Effectively monitor the network performance of the sites and performed emergency CR to rectify the issues.
  • Mentor and train new hires for better efficiency of the team and their personal growth.

Technical Support Associate

DELL International Services
09.2013 - 07.2014
  • Resolved issues pertaining to Dell laptops and desktop computers in regards to hardware, software, and home network issues raised by clients.

Education

Master’s in Electrical Engineering -

California State University
Long Beach, CA
06.2016

Bachelor’s in Electronics Engineering - undefined

S B Jain Institute of Technology
06.2012

Skills

Product management - Enterprise networks

Product roadmaps

Develop product strategies

Manage escalations

Network technologies

Certification

  • AWS Certified Cloud Practitioner
  • AWS Certified Solutions Architect – Associate
  • Cisco Certified Network Professional
  • Cisco Certified Network Associate

Timeline

Product Manager – Catalyst SD-WAN

CISCO SYSTEMS
09.2022 - Current

Escalations Engineer

CISCO SYSTEMS
12.2017 - 08.2022

Network Deployment Engineer

GOOGLE
11.2016 - 12.2017

Technical Support Associate

DELL International Services
09.2013 - 07.2014

Master’s in Electrical Engineering -

California State University

Bachelor’s in Electronics Engineering - undefined

S B Jain Institute of Technology

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FALGUN BHAGAVATULA