Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

FALAK PATEL

Peterborough,ON

Summary

Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Sales and Service Expert

Nordia
09.2021 - 09.2022
  • Employed consultative techniques, using probing questions to overcome objections and close sales.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Handled calls promptly and with courteous professionalism.
  • Researched client requests to create best possible solutions for diverse needs.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Completed call documentation while speaking with customers.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.

Customer Service Representative

TTEC
10.2022 - 03.2023
  • Implemented and developed customer service training processes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor of engineering - Civil engineering, Management

Aditya silver oak Institute of technology(ASOIT), Fleming College
India
05.2018

Culinary Management - Arts And Sciences

Fleming College
Peterborough, ON
04.2021

Project Management - Business Analysis And Process Management

Fleming College
Peterborough, ON
04.2020

Skills

  • Profit Target Achievement
  • Site Visits
  • Program Promotion
  • Invoice Preparation and Processing
  • Understanding Customer Needs
  • Process Transactions
  • Document and Records Management
  • Client Relationship Management
  • Effective Customer Communication
  • Sales Management
  • Sales Report Generation
  • Business Development
  • Livechat Messaging
  • Customer Service and Assistance
  • Microsoft Excel
  • Safety Inspections
  • Special Requests
  • Microsoft Office

Certification

Accomplished a certified course from lakme academy in cosmetology course, ahmedabad, gujarat, India. Also acknowledged fashion styling course from london school of trends, London.

Timeline

Customer Service Representative

TTEC
10.2022 - 03.2023

Customer Sales and Service Expert

Nordia
09.2021 - 09.2022

Bachelor of engineering - Civil engineering, Management

Aditya silver oak Institute of technology(ASOIT), Fleming College

Culinary Management - Arts And Sciences

Fleming College

Project Management - Business Analysis And Process Management

Fleming College

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