Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Falak Nasheen

Surrey

Summary

Trustworthy and dedicated with 10 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Nail Technician

Nailsby_Falak
10.2023 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.

Customer Service Representative

Reliance Home Comfort
04.2022 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Esso Gas Station
09.2016 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Kitchen Helper

Domino's Pizza
01.2015 - 07.2016
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Education

Nail Technician Certification

Beautywave Salon And School
Surrey, BC
02-2023

High School Diploma -

Board of Education Karachi
Karachi
04-2010

Skills

  • Customer service
  • Nail extensions
  • Time management
  • Nail art techniques
  • Sanitation procedures
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Languages

English
Full Professional
Urdu
Full Professional
Hindi
Full Professional

Timeline

Nail Technician

Nailsby_Falak
10.2023 - Current

Customer Service Representative

Reliance Home Comfort
04.2022 - 06.2023

Cashier

Esso Gas Station
09.2016 - 05.2018

Kitchen Helper

Domino's Pizza
01.2015 - 07.2016

Nail Technician Certification

Beautywave Salon And School

High School Diploma -

Board of Education Karachi

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Falak Nasheen