Falak Jain
Surrey
Summary
Dedicated individual with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Familiarity with basic security protocols and procedures. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Excellent in Graphics designing.
Overview
4
4
years of professional experience
Work History
Cashier
A&W Restaurants
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
Customer Service
Milaap Indian Kitchen
06.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Handled cash at the front and served the customers.
Front Desk Associate
MG Fashion Hub
12.2020 - 01.2023
- Greeted visitors, addressed inquiries, and directed them to the appropriate departments to ensure a positive experience.
- Operated multi-line systems to screen and route calls efficiently.
- Kept the front desk area tidy and welcoming for clients and visitors.
- Assisted team members with administrative tasks and coordinated meetings to enhance collaboration.
- Used office tools like MS Office/Google Workspace to create reports, manage databases, and handle communications.
- Balanced multiple responsibilities effectively while maintaining a professional demeanor.
Education
Associate of Science - Computer Science
Capilano University
North Vancouver, BC12.2024
High School Diploma -
Fortune Convent School
India07.2022
Skills
- Customer service
- Computer literacy
- Communication skills
- Quick Learner
- Time management skills
- Organization skills
- Telephone skills
- Data entry
- Typing speed
- Bookkeeping
- Microsoft office
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Availability
- Monday:
- Tuesday:
- Wednesday:
- Thursday:
- Friday:
- Saturday:
- Sunday:
Timeline
Cashier
A&W Restaurants
10.2023 - Current
Customer Service
Milaap Indian Kitchen
06.2023 - 09.2023
Front Desk Associate
MG Fashion Hub
12.2020 - 01.2023
Associate of Science - Computer Science
Capilano University
High School Diploma -
Fortune Convent School
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