Faizmin Kapadia
Van Nuys
Summary
Demonstrated success in retail management, driving a 43% sales increase and achieving top loyalty metrics. Proven ability to establish operational procedures and develop high-performing teams, resulting in enhanced customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Co-Manager/Store Manager
CIDER
Los Angeles
03.2026 - Current
- Collaborated with corporate leadership to establish foundational retail operating procedures for one of the company's first U.S. store locations, bridging gaps between international and domestic retail practices.
- Co-led the successful launch of Cider's retail store, establishing operational procedures, workplace policies, and employee standards to support a scalable and compliant business model.
- Directed pre-opening store setup, overseeing large-scale shipment processing, inventory preparation, merchandising execution, and operational readiness.
- Led full-cycle recruitment efforts, including hosting hiring events, interviewing candidates, and building a high-performing team aligned with the brand's culture and customer experience standards.
- Supervised and developed a team of 50 employees, driving performance in key metrics including sales, conversion, units per transaction (UPT), and shrink reduction.
Assistant Manager
Oak + Fort
Century City
08.2025 - 03.2026
- Collaborated with manager to improve client retention by cultivating strong customer relationships, growing a robust client book, and executing target outreach strategies to drive loyalty and repeat business.
- Supervised and trained a team of 20 employees, providing ongoing coaching, mentorship, and performance support to maximize productivity and drive achievement of individual sales goals.
- Entrusted with managerial duties in the manager's absence, ensuring efficient operations, team accountability, and adherence to company standards.
- Managed daily store operations while directing shipment processing and stockroom organization to optimize inventory accuracy, operational efficiency, and team productivity.
Store Manager
Garage Clothing
Canoga Park
01.2024 - 08.2025
- Awarded for achieving highest sales in store history in the year of 2024.
- Achieved a 43% year-over-year increase in sales.
- Drove our loyalty capture to #1 in the US for our company for the last 6 months - stayed consistently in the top 10 for 2 years.
- Hired, trained, and developed employees across various store positions, including training 7 incoming store managers leveraging seniority and company knowledge.
- Delivered training, incentives, mentoring, and feedback to 25 associates, enhancing team skills and performance.
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints.
- Led district Asset Protection efforts, collaborating with AP Manager to investigate issues, create corrective action plans, and implement loss prevention initiatives across multiple locations.
- Decreased monthly shrink from about 6k monthly to 1k through problem identification and follow through.
Assistant Manager
Garage Clothing
Canoga Park
04.2022 - 01.2024
- Supervised and trained a team of about 18 employees, providing guidance and support to maximize productivity.
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction.
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations.
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly.
- Eventually prompted to store manager.
Team Lead
Gap Inc.
Canoga Park
05.2021 - 04.2022
- Collaborated with team members to exceed store targets and KPIs, fostering a unified work environment.
- Utilized active listening skills to identify and address customer needs and preferences across diverse demographics.
- Maintained up-to-date knowledge of current promotions and discounts to enhance customer engagement.
Education
B.S. - Criminology and Psychology
UNIVERSITY OF FLORIDA
Gainesville, FL05-2019
Skills
- Sales management
- Inventory management
- Store operations
- Performance management
- Staff recruitment
- Training development
- Data analysis
- Report generation
- Strong communication skills
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Co-Manager/Store Manager
CIDER
03.2026 - Current
Assistant Manager
Oak + Fort
08.2025 - 03.2026
Store Manager
Garage Clothing
01.2024 - 08.2025
Assistant Manager
Garage Clothing
04.2022 - 01.2024
Team Lead
Gap Inc.
05.2021 - 04.2022
B.S. - Criminology and Psychology
UNIVERSITY OF FLORIDA