Faizan Ul Haq
Mississauga,ON
Summary
Proven track record of 12 years in the Logistics/Supply Chain industry within various functions including warehousing, transportation, customer service & continuous improvement.
- Certified Lean Six Sigma Green Belt.
- Certified Supply Chain Professional - CSCP (APICS).
- Two years of experience coaching others in Six Sigma Process Improvement and Lean tools.
- Strong interpersonal skills and stakeholder management acquired throughout my professional experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service & Operations Manager - Ecommerce
Maersk Canada
03.2024 - Current
- Launched the e-commerce parcel delivery business in Canada.
- Established and documented new processes covering end-to-parcel delivery.
- Onboarding and implementation of new customers.
- Establishing metrics for effective carrier management.
- Efficient peak-season forecasting and capacity management to ensure success.
Senior Logistics Specialist (SCM)
Maersk Canada
08.2022 - 03.2024
- Managing end-to-end supply chain activities for the client, from origin to destination.
- Managing airfreight, ocean freight, and domestic shipments for the client.
- Proactively identify program exceptions, then troubleshoot, and identify root causes.
- Preparing detailed SOPs, IOPs, and reporting to ensure smooth logistics operations.
- Creating detailed reports and dashboards (Power BI) to identify key business insights and improvement opportunities.
- Establish and monitor KPIs for the account to ensure vendor compliance and on-time logistics milestones.
- Building strong relationships with origin teams, and other stakeholders.
- Analyze gaps between operational service levels and data output, and make recommendations to address identified gaps.
- Assist and coordinate new tactical and operational projects initiated by the client and/or Maersk.
Senior Fulfillment Manager
Daraz (Alibaba Group)
09.2018 - 06.2022
- Part of the core team responsible for managing e-commerce fulfillment operations.
- Ensuring that inbound, inventory, and order processing teams meet their daily productivity targets.
- Setting daily inbound capacities for campaigns, and non-campaign days.
- Monitoring and improving KPIs such as fill rate %, efficient stock allocation %, e2e delivery lead time, days of supply, on time delivery etc
- Monitoring and improving financial KPIs such as Cost per package, Cost per item, and overtime hours.
- Capacity planning for labor, equipment, and space required for major campaigns, such as Singles Day or Black Friday.
- Cross-functional alignment with internal teams and logistics partners to improve E2E lead time for warehouse items.
- Work with the commercial team to ensure that fast-moving stock is inbounded and replenished on time.
- Allocation of stock between warehouses, based on market data, to improve lead times and reduce costs by being closer to the customer (improved from 50% to 70%).
- Leading member of the team that launched express delivery (same-day service) for customers.
- Led a team of project managers to successfully implement strategic projects.
- Managing the demand and supply of packaging material for the whole venture.
- Completion of sustainability projects, e.g., solar panel installation, recycled packaging, and tree plantation.
- Successfully implemented cost-saving projects related to packaging, resulting in savings of $100k annually.
- Leading implementation for new verticals, such as Dfresh (fresh fruits and vegetables), and operations as a service.
- Implementation of 5S and other Lean Management tools.
- Leading expansion projects to increase the warehouse footprint.
- Managing the operations of packaging SKUs, including forecasting, inbounding, inventory management, and order processing.
- Managing the CapEx budget for the fulfillment department.
Inventory Specialist
HelloFresh Canada
02.2021 - 05.2021
- Maintain real-time and accurate inventory records and visibility by ensuring SOPs and controls are executed in all warehouse activities and material flow
- Liaise with Finance, Ops and Supply Chain teams in developing and publishing weekly inventory metrics
- Investigate inventory discrepancies, conduct root cause analysis, and provide explanations and corrective actions to inventory variances
- Conduct cycle counts and lead DC-specific initiatives to improve inventory accuracy
- Coordinate with Planning to conduct ABC inventory analysis, improve cycle count efficiency and accuracy, and storage utilization
- Ensure compliance of warehouse and inventory processes and procedures in the distribution centers
- Support warehouse projects, system implementations and process improvements
- Collaborate with Site Leader and Supply Chain teams on consumables budget, inventory, and fulfillment
Manager Service Excellence
M&P Express Logistics
06.2017 - 09.2018
- Reduced the time it takes to identify nationwide “misrouted” shipments resulting in a reduction of claims and complaints
- Worked with IT and Finance to reduce revenue leakage due to incorrect weight recording
- Changed the booking process of shipments to combat revenue leakage and misrouting of shipments
- Working in close co-ordination with stakeholders to ensure efficient onboarding/implementation of new customers
- Monitoring performance of different products and services e.g.: - bulk, overnight and overland shipments
- Improved the overall process and handling of cargo at Karachi warehouse for overland shipments
- Established performance standards, SOP’s and KPI’s to ensure regular monitoring of operational performance
Assistant Manager Continuous Improvement
DHL Global Forwarding
10.2015 - 05.2017
- Certified Lean Six Sigma Green Belt (First Choice Advisor) – Singapore
- Driving overall First Choice (Continuous Improvement) implementation, planning and execution throughout the country
- Using tools such as Performance Dialogue, Problem Solving, Gemba Walk and other lean tools to drive continuous improvement and service excellence in the organization
- Driving process improvement in the organization through successful Process Excellence Activities (PEA) under the DMAIC methodology
- Successfully completed PEA’s focused on improvement of Air Freight processes related to timestamps and carrier electronic data interchange (EDI)
- Probe improvement areas leading to process efficiency and service excellence
- Working with local teams to improve KPI performance by establishing and implementing sustainable processes and solutions
- Leading Implementation of all Global Customers by working with the Regional Implementation team as well as local Stakeholders and ensuring completion before deadlines
Customer Relation Specialist
DHL Global Forwarding
08.2011 - 09.2015
Education
MBA - Supply Chain and Logistics
Institute of Business Management
Karachi, Pakistan09.2013
BBA - Marketing
Institute of Business Management
Karachi, Pakistan05.2011
Skills
- Logistics management
- Service delivery
- Workforce planning
- Capacity planning
- Operational efficiency
- Performance reporting
- Project management abilities
Certification
- Certified Supply Chain Profession (CSCP)- APICS
- Six Sigma Green Belt
Timeline
Customer Service & Operations Manager - Ecommerce
Maersk Canada
03.2024 - Current
Senior Logistics Specialist (SCM)
Maersk Canada
08.2022 - 03.2024
Inventory Specialist
HelloFresh Canada
02.2021 - 05.2021
Senior Fulfillment Manager
Daraz (Alibaba Group)
09.2018 - 06.2022
Manager Service Excellence
M&P Express Logistics
06.2017 - 09.2018
Assistant Manager Continuous Improvement
DHL Global Forwarding
10.2015 - 05.2017
Customer Relation Specialist
DHL Global Forwarding
08.2011 - 09.2015
MBA - Supply Chain and Logistics
Institute of Business Management
BBA - Marketing
Institute of Business Management
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