Faizan Shaikh
Brampton,Canada
Summary
Experienced as Lead Ink Technician with comprehensive knowledge in ink formulation, color management, and quality control. Skill set includes strong problem-solving abilities, leadership qualities, and adeptness at handling high-pressure situations efficiently. Contributed significantly to optimizing production processes and ensuring compliance with safety regulations in previous roles. Demonstrated commitment to maintaining high-quality standards and streamlining operations for maximum efficiency.
Overview
13
13
years of professional experience
Work History
Lead Ink Technician
HUBER GROUP
Mississauga, ON
07.2023 - Current
- Assisted in developing processes for mixing colors and maintaining consistency between batches.
- Researched new inks and technologies to keep up with industry trends.
- Adjusted settings on printing machines as needed to improve print quality or reduce waste.
- Maintained records of chemical usage, waste disposal and safety protocol compliance.
- Inspected finished products for defects caused by improper ink application or incorrect formulations.
- Collaborated with design team members on projects requiring custom color matching using Pantone system.
- Provided assistance with product development initiatives focused on creating new colors or special effects.
- Troubleshot problems related to ink formulation or printing equipment malfunctions.
- Checked quality of mixed products at specific intervals in production process.
Postal Clerk
Canada Post
Mississauga, ON
09.2014 - Current
- Used automated mail processing equipment to organize mail according to size, shape, and destination.
- Safely moved bulk containers and large parcels with forklifts.
- Permanent part-time employee.
- Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
- Maintained efficient workflow within the department through effective communication with co-workers.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Operations Coordinator
Brampton Crematorium Visitation Center
Brampton, ON
05.2023 - 02.2024
- Organizing meetings with clients
- Confirming payments
- Organizing paperwork
- Keeping up with building permits and codes
- Proficiency in project management management to oversee and coordinate various projects
- Attention to detail
- Understanding supply chain and logistics
Hands and Eyes 24/7 team
Symtech Innovations
Mississauga, ON
07.2020 - 07.2021
- Working in data halls with data servers
- Working with high sensitive information
- Installing and de installing of data servers
- Working in a close environment with CIBC and E Health of Canada
- Configuring back end on servers
- Working with emails and ticking systems to contact customers and to solve issues
Customer Service Coordinator
Wing Tel Inc
Toronto, ON
01.2018 - 07.2019
- Educated customers on phone plans, resolved post order issues, and answered all questions to insure customer needs were fulfilled.
- Kept records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Experienced handling high-call volumes.
- Handled a team of 10+ employees, mentoring and explaining procedures and steps on how to handle situations
Retail Sales Associate
WALMART CANADA
BRAMPTON, ON
10.2012 - 11.2018
- Greeted customers upon entering the store and provided assistance.
- Participated in team meetings and training sessions.
- Operated point-of-sale systems accurately to process payments from customers.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Processed returned merchandise according to company policies.
- Handled customer complaints in a professional manner.
- Demonstrated knowledge of store products and services.
- Provided excellent customer service, resolving issues and answering queries promptly.
Customer Service Lead
Wing Tel Inc
Toronto, ON
07.2017 - 07.2018
- Successfully created an entire customer service channel including but not limited to recruiting, on-boarding, training & managing agents.
- Organized agents roles and managed people at a working pace
- Successfully recruited, on- boarded and trained 10+ agents within a short time frame to exceed overflowing calls
- Responsible for implementing and managing marketing campaigns to boost lead generation and sales.
- Provided expertise on product knowledge, services, policies and procedures to customers.
Equipment Crew
Tennis Canada Association
North York, ON
04.2013 - 06.2016
- Helped organize social gatherings.
- Helped set up sites for graduations, ceremonies, and more.
- Helped set up equipment for the 2015 Pan Am Games.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained an organized work area to ensure efficient operations.
- Drove team success by quickly completing assigned tasks.
Education
Diploma - Mechanical Engineering
Seneca College
NORTH YORK05-2015
High School -
LOUISE ARBOUR
BRAMPTON06-2012
Skills
- Critical thinking
- Analytical
- Interpersonal communication
- Leadership
- Time management
- Telecommunications
- Strategic planning
- Customer service
- Communication
- Ink formulation
- Color matching
- Project management
- Attention to detail
- Project coordination experience
- Quality assurance
- Multitasking Abilities
- Computer literacy
- Continuous improvement
Timeline
Lead Ink Technician
HUBER GROUP
07.2023 - Current
Operations Coordinator
Brampton Crematorium Visitation Center
05.2023 - 02.2024
Hands and Eyes 24/7 team
Symtech Innovations
07.2020 - 07.2021
Customer Service Coordinator
Wing Tel Inc
01.2018 - 07.2019
Customer Service Lead
Wing Tel Inc
07.2017 - 07.2018
Postal Clerk
Canada Post
09.2014 - Current
Equipment Crew
Tennis Canada Association
04.2013 - 06.2016
Retail Sales Associate
WALMART CANADA
10.2012 - 11.2018
Diploma - Mechanical Engineering
Seneca College
High School -
LOUISE ARBOUR
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