Faiza Hasham
Victoria,BC
Summary
I'm a hardworking and adaptable individual with the ability to work efficiently in high pressure environments. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction among colleagues and customers. Always ready to learn and work through challenges in a healthy manner. Skilled at multitasking, planning, banking and handling money, and customer service requirements.
Overview
27
27
years of professional experience
Work History
Assistant Manager
A&W® Restaurants
03.2020 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Caterer
Self Employed Services
09.2015 - 12.2019
- Served catering guests by fulfilling orders, friendly communication and routinely inquiring about customer satisfaction.
- Delivered catered food and supplies to facilities and customers.
- Cleaned and organized kitchen stations to promote team efficiency.
- Tested recipes before inclusion in catering menu to verify accuracy of ingredients and preparation methods.
- Maintained flexible work schedule to meet everyone's needs.
Business Owner
Pims Enterprises
12.2013 - 04.2015
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Storage Manager
S.P Visram
07.1996 - 12.2009
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Tracked production and quality control systems to proactively identify deficiencies.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
GED -
Government of Alberta Education
Alberta, Canada02.2022
Certificate - Food Safety
Safecheck Advanced
Online, Canada01.2021
Career Diploma - Hotel/Restaurant Management
Penn Foster Career School
Online, USA06.2009
Skills
- Managing Multiple Priorities
- Accounts Payable and Accounts Receivable
- Customer Service and Satisfaction
- Product and Service Knowledge
- Monetary Transactions
- Opening and Closing Oversight
- Staff Training
- Time Management
- Microsoft Office Expertise
- Negotiation and Conflict Resolution
Timeline
Assistant Manager
A&W® Restaurants
03.2020 - Current
Caterer
Self Employed Services
09.2015 - 12.2019
Business Owner
Pims Enterprises
12.2013 - 04.2015
Storage Manager
S.P Visram
07.1996 - 12.2009
GED -
Government of Alberta Education
Certificate - Food Safety
Safecheck Advanced
Career Diploma - Hotel/Restaurant Management
Penn Foster Career School
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