FAIZAH FARUK
Edmonton,Canada
Summary
Analytical BTM student with a CS minor at the University of Alberta, skilled in data reporting, visualization, and basic SQL/Python. Experienced in managing analytics projects and communicating insights. Eager to support PCL’s BI initiatives through dashboards, process improvements, and collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Competitions Director
Alberta Not-for-Profit (Student) Association
Edmonton, AB
01.2025 - Current
- Contributed to the execution of student competitions, utilizing business intelligence tools to enhance logistics.
- Developed data-driven insights to track participant engagement, optimize event strategies, ensure alignment with key performance indicators (KPIs), and improve competition outcomes.
- Authored and refined case materials to ensure strategic alignment with sponsor objectives.
- Presented reports and insights to stakeholders, leveraging data to inform future event planning.
Customer Service Representative
Home Depot Canada
Edmonton , AB
03.2024 - Current
- Resolved over 40 customer inquiries and returns weekly utilizing POS and inventory systems.
- Maintained accurate product and transaction records, enhancing operational data quality.
- Collaborated with cross-functional teams to streamline service workflows and update internal documentation.
- Achieved three Homer Awards, recognized as Associate of the Month for exemplary customer service.
Hostess / Expo
P.F. Chang's
Edmonton, AB
12.2021 - 01.2024
- Managed 50+ guest seatings per shift and coordinated between kitchen and service staff for timely delivery.
- Resolved guest concerns quickly, contributing to consistently high satisfaction scores.
- Helped maintain smooth operations during peak hours by optimizing table turnover and communication.
Education
Bachelor of Commerce - Business Technology Management, Computer Science
University of Alberta
Edmonton, AB01.2027
Skills
- Microsoft Excel
- Google Sheets
- Python
- SQL
- HTML
- CSS
- Power BI
- Tableau
- Microsoft Word
- PowerPoint
- Data Entry
- Communication
- Attention to Detail
- Time Management
- Team Collaboration
Websites
Certification
- Certificate in Real Estate, in progress, University of Alberta
- Cybersecurity Certification (ISC)², 07/01/25
- Work Smarter with Microsoft Excel, Coursera, 90.5%, 2023
Timeline
Business Competitions Director
Alberta Not-for-Profit (Student) Association
01.2025 - Current
Customer Service Representative
Home Depot Canada
03.2024 - Current
Hostess / Expo
P.F. Chang's
12.2021 - 01.2024
Bachelor of Commerce - Business Technology Management, Computer Science
University of Alberta
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