Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faizaan Shaikh

Toronto,ON

Summary

Results-oriented individual with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.

Overview

6
6
years of professional experience

Work History

Call Center Agent

VoiceLogic
01.2023 - Current
  • Helped large volume of customers (200 +) every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Bookkeeping Assistant

Empowered 4x Inc
09.2022 - 12.2022
  • Maintained inventory of office supplies and placed orders
  • Work with team to ensure information is up to date and ready for auditing
  • Handle payment Processing and email potential clients increasing customer base
  • Generated financial reports and summaries for management review
  • Managed invoices, payments and deposits, maintaining accurate expenditure records

Front Desk Staff

Belmont Inn
06.2021 - 09.2022
  • Tracking expenses, creating detailed reports and record keeping ensuring information accuracy
  • Field questions throughout the guests' stay, fix any issues with rooms or facilities and check guests out of the motel when they depart, leading to positive online reviews
  • Provide friendly customer service and recommendations to nearby attractions to enhance customer experience
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information

Call Center Agent

KGS Research
08.2017 - 03.2018
  • Contact several hundred people per day to discuss political surveys including political campaigns and various political issues
  • Take initiative to ensure that all respondents received the highest quality of service
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Education

Honours Bachelor of Commerce – Business Management -

Seneca College
Toronto, ON
08.2023

Skills

  • Data Entry
  • Customer Service
  • Microsoft Office and Google Suite proficiency
  • Payment Processing
  • Visual Displays
  • Problem-Solving Skills
  • Account Updating & Maintenance
  • Quality Control

Timeline

Call Center Agent

VoiceLogic
01.2023 - Current

Bookkeeping Assistant

Empowered 4x Inc
09.2022 - 12.2022

Front Desk Staff

Belmont Inn
06.2021 - 09.2022

Call Center Agent

KGS Research
08.2017 - 03.2018

Honours Bachelor of Commerce – Business Management -

Seneca College

Similar Profiles

CREATE PROFILE
Faizaan Shaikh