Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Faiyaz Patel

North York,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Sales Representative

Knewsales Inc.
Toronto
03.2022 - 12.2022
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Conducted market research to identify potential customers and their needs.
  • Provided technical support for customers using the company's products or services.
  • Collaborated with other departments such as marketing, finance, logistics.

CSR

(EEC) Enbee Education Center
Bharuch
11.2020 - 12.2021
  • Provided excellent customer service to resolve customer complaints promptly.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Data Analyst

E99 Enterprise
Vadodara
03.2019 - 10.2021
  • Analyzed large datasets to identify trends, patterns, and correlations for business insights.
  • Leveraged SQL queries to extract, transform, and load data into databases.
  • Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
  • Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
  • Provided technical support for existing reports, dashboards or other tools.

Education

Business Management

Centennial
Scarborough
12.2023

Bachelor of Science - Aeronautical Engineering

GTU
Gujarat
08.2019

Skills

  • Analytical
  • Microsoft Office
  • Data management
  • Customer service
  • Planning & organizing
  • Database management
  • Microsoft Access

Awards

Competitiveness Mindset Institute (CMI) Training with cambridge University - FLY Scholer Prevention and Management of Aggressive Behavior (PMAB) with workplace health and safety. Recognized as best performer of the month in category of problem solving in E99 Enterprise.

Languages

  • English
  • Hindi
  • Gujarati

Timeline

Sales Representative

Knewsales Inc.
03.2022 - 12.2022

CSR

(EEC) Enbee Education Center
11.2020 - 12.2021

Data Analyst

E99 Enterprise
03.2019 - 10.2021

Business Management

Centennial

Bachelor of Science - Aeronautical Engineering

GTU

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Faiyaz Patel