Faith Agather Nankya
Brampton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Detailed security professional with 2 years of experience bringing leadership and intuition to commercial and private security teams. Adept at monitoring high volumes of people while providing safety. Skilled at resolving conflicts and diffusing escalated situations. Forward-thinking individual with great understanding of accounting procedures. Offering expertise of regulatory issue validation for small businesses. Known for accuracy, efficiency and tally skills.
Overview
4
4
years of professional experience
Work History
Security Systems Operator
Dubai World Trade Center
12.2021 - 08.2023
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported irregularities such as fire and safety hazards to maintenance.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored employee activities, confirming compliance with security regulations.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
- Permitted entry with escort for approved persons into secure locations.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Participated in staff meetings, special events, and professional development activities.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
General Administrator
DP World
09.2021 - 08.2023
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Entered and maintained departmental records in company database.
- Generated reports to suggest corrective actions and process improvements.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Coordinated with human resources department to handle payroll and personnel databases.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Reported issues to higher management with great detail.
Internal Auditor
Grant Thornton
12.2019 - 05.2021
- Identified and reported audit issues.
- Documented recommendations to improve internal controls.
- Produced audit reports.
- Recommended new methods to improve internal controls and operating efficiency.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Planned annual audits, evaluating controls across national and international offices.
- Investigated discrepancies discovered during auditing process.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Documented auditing information utilizing corporate system.
- Coordinated with external auditors and documented process reviews.
- Explained risk and compliance concepts to managers and executives.
- Reported audit findings, covering compliance issues related to International Financial Reporting Standards (IFRS) and corporate regulations.
- Handled all major risks in collaboration with management.
- Handled supervisor duties when manager was unavailable or out of office.
- Created and delivered risk management presentations to key decision-makers.
Education
Bachelor of Science - Accounting And Finance
Kyambogo University
Kampala, Uganda12.2019
Skills
- Report Preparation
- Employee and Visitor Screening
- Adaptable and Flexible
- Collaborate with Law Enforcement
- Problem Management
- Communications Strategies
- Data Evaluation
- Merchandise Orders and Exchanges
- Team Development
- Business Development Understanding
Timeline
Security Systems Operator
Dubai World Trade Center
12.2021 - 08.2023
General Administrator
DP World
09.2021 - 08.2023
Internal Auditor
Grant Thornton
12.2019 - 05.2021
Bachelor of Science - Accounting And Finance
Kyambogo University
Similar Profiles
MARIA CRISTINA HARESCOMARIA CRISTINA HARESCO
Leasing Administrator at Dubai World Trade CenterLeasing Administrator at Dubai World Trade Center
Nisha DahalNisha Dahal
Waitress at Dubai World Trade CenterWaitress at Dubai World Trade Center
Amina MohamedAmina Mohamed
Commis III at Dubai World Trade Center LLCCommis III at Dubai World Trade Center LLC