Faith Thompson
Calgary,AB
Summary
Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Skilled In customer engagement, problem resolution and various software operations such as Epic, Edge, Teams, Epic, Windows, Microsoft, and Outlook. Known for remaining poised and calm in high functioning environments and prioritizing in a rapidly changing environment through the use of time management and organizational skills. Recognized for consistent attention to quality customer service, establishing genuine relationships with patients and their families by engaging in their care. Effective interpersonal and communication skills through computer, verbal and written in a professional and mature manner. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant IV
Alberta Health Services
Calgary, Alberta
08.2023 - Current
- Scheduled appointments for patients and coordinated transportation services when necessary
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals
- Verified insurance coverage for incoming patients
- Provided support to physicians and nursing staff with administrative tasks
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments
- Organized ordered medical tests, sample collection and patient transportation
- Communicated with patients with compassion while keeping medical information private.
Server/ Supervisor
Sporty's
Onanole, Manitoba
04.2017 - 07.2021
- Reason for leaving: I moved from Manitoba to Alberta for school.
- Verified paperwork and patron information according to standard protocol to manage smooth intake process
- Answered telephones by using a multi-line system to greet visitors, assist, answer questions and give directions
- Input customer data into reservation systems and updated to reflect booking changes
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Processed memos, client correspondents, business vouchers and other documents, routing to appropriate personnel as necessary.
Education
Medical Office Assistant And Unit Clerk
Southern Alberta Institute of Technology
Calgary, AB01.2023
Vincent Massey High School
01.2021
Skills
- Efficient flow of communication
- Maintaining patients charts and records
- Typing speed of 45 wpm
- Excellent Prioritization
- Conflict management
- Problem solving and critical thinking
- Order Management
- Equipment Troubleshooting and Maintenance
- Collaboration and Teamwork
- Time management abilities
- Medical Records Verification
- Relationship Building
- Adaptability
- Multitasking
- Epic Systems
Accomplishments
- Honors student throughout all of Highschool
- Member of Youth in Philanthropy at Vincent Massey Highschool
- Member of Youth Revolution in middle school at Riverheights
- Secretary for one of Manitoba’s 4-H horse associations
Certification
- Inclusion and Equity for Workers with Disabilities
- Working with Upset Customers
- Learn Emotional Intelligence, the Key Determiner of Success
References
References available upon request.
Timeline
Administrative Assistant IV
Alberta Health Services
08.2023 - Current
Server/ Supervisor
Sporty's
04.2017 - 07.2021
Medical Office Assistant And Unit Clerk
Southern Alberta Institute of Technology
Vincent Massey High School
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