Faith Shumba

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Oversaw performance of sales staff in the office.

• Maximized revenue potential by analyzing trends, competitors, and industry developments to capitalize on emerging opportunities.
• Delivered exceptional customer service, resulting in increased retention rates, referrals, and repeat business from satisfied clients.
• Built and managed sales funnel using metrics to forecast achievements and measure goals.
• Oversaw the development of compelling sales presentations that effectively communicated the value proposition to potential clients, leading to increased conversions.
• Researched customer needs, market trends and competitor activities.
• Analyzed market trends to identify new business opportunities and areas for expansion.
• Connected with prospects through trade shows, cold calling and local-area networking.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Prepared sales presentations for clients showing success and credibility of products.
• Organized promotional events and interacted with community to increase sales volume.

• Developed strong relationships with clients through consistent communication and exceptional customer service.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Managed Number sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
• Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
• Trained new inside sales representatives, resulting in improved team performance and increased sales results.