FAITH OSAGHAE
Ottawa,Canada
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
ENTERPRISE MOBILITY
10.2022 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Achieved effective management of rental fleet, cost reduction in the branch and streamlined operations to drive business expansion
- Training and developing the team members, mentoring and coaching new staff according to our business standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered mentorship to new hires, fostering their professional development within the organization.
Assistant Manager
JOURNEYS CANADA
05.2022 - 10.2022
- Recruited, hired, trained and mentored co-workers to ensure efficient onboarding
- Managed store schedules, completed expense reports and handled related financial responsibilities
- Monitored cash intake and deposit records, resulting in increased accuracy and reduced discrepancies.
- Setting store goals and ensuring they are met.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Administrative Assistant
H&R BLOCK CANADA
01.2022 - 04.2022
- Collected client information for efficient tax filing
- Took reservations for tax professionals and scheduled special tax filings with the appropriate tax pro.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Guaranteed smooth office operations by consistently providing necessary items.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Customer Service Representative
LASTMAN BAD BOYS FURNITURE STORE
06.2021 - 08.2021
- Booking travel arrangements, scheduling client meetings and office events.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed client concerns effectively, resulting in increased customer satisfaction.
- Managed database records, processed payment orders and facilitated returns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Keyholder and Sales Associate
ENVIRO TRENDS
07.2018 - 06.2019
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Sales associate Team lead
SEARS CANADA
08.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies.
Education
High School Diploma -
Charles Dale College
B.sc in Social Sciences Minor in Global Studies - Social Sciences
University of Ottawa
Ottawa, Canada03.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Sales Strategies
- Customer Relationship Management (CRM)
- Cost Control
- Multitasking
Certification
- WHMIS
- BYE Program with the United Nations
Accomplishments
- Building Young Entrepreneurship Program, United Nations in Canada, 2022
- Sportsmanship of the Year, 2015
Volunteer Experience
- Researcher, OPIRG Research Council, Ottawa, Canada
- Project Manager, Geelend Frozen Foods, Nigeria, Assisted in managing and overseeing brand image sales and office events., Managing company data and pricing for each inventor., Ordering office supplies, handling and delivering mails.
Languages
English
Full Professional
French
Limited Working
Timeline
Assistant Manager
ENTERPRISE MOBILITY
10.2022 - Current
Assistant Manager
JOURNEYS CANADA
05.2022 - 10.2022
Administrative Assistant
H&R BLOCK CANADA
01.2022 - 04.2022
Customer Service Representative
LASTMAN BAD BOYS FURNITURE STORE
06.2021 - 08.2021
Keyholder and Sales Associate
ENVIRO TRENDS
07.2018 - 06.2019
Sales associate Team lead
SEARS CANADA
08.2017 - 01.2018
High School Diploma -
Charles Dale College
B.sc in Social Sciences Minor in Global Studies - Social Sciences
University of Ottawa
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