Faith Olusola
Calgary,AB
Summary
Distinguished for elevating patient satisfaction at Odion, I am a compassionate caregiver and adept in medical office administration. Leveraging quick problem-solving skills and a reliable team player attitude, I've consistently enhanced care quality and efficiency. My background includes a proven track record in patient relationship building and executing critical healthcare tasks, underscoring my commitment to excellence in healthcare support.
Healthcare professional prepared to bring exceptional patient care and support to new role. Extensive experience in assisting with daily living activities and maintaining safe, clean environment for patients. Known for collaborative teamwork and flexibility to adapt to changing patient needs, ensuring consistent, high-quality care.
Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.
Level-headed Healthcare professional dedicated to providing quality patient care, companionship, and support. Remains calm and effective in difficult and stressful situations. Defuses stressful situations and manages behavioral needs with grace.
Overview
7
7
years of professional experience
Work History
Health Care Aide
Odion
11.2021 - 07.2024
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Kept accurate records of patients' care, condition, and progress.
- Provided total hygiene care to 21 patients per shift by assisting with skincare, bathing, and toileting.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
- Assisted with patient transfer and ambulation.
- Collaborated with multidisciplinary team members to develop individualized care plans for patients.
- Promoted a clean and safe environment by adhering to strict infection prevention protocols.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Educated patients on self-care techniques, empowering them to take control of their health management.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Enhanced patient comfort by providing compassionate and attentive care.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Consistently received positive feedback from both patients and supervisors regarding quality of care provided.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Performed wound care tasks under the supervision of healthcare professionals, facilitating timely healing processes.
- Monitored vital signs regularly, promptly reporting any abnormalities to nursing staff or physicians.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported office operations by expertly handling administrative needs.
- Inspected equipment for defects and completed basic repairs.
- Administered medications and injections as directed by healthcare professionals.
- Provided family members with general health education and tips for patient care.
- Disinfected tools, equipment and surfaces between patients.
- Assisted patients with therapy exercises as specified by care team.
- Cleaned and set up rooms in preparation for patient appointments.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Human Resources Administrator
6 ICE
11.2020 - 10.2023
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Oversaw hiring, staffing, and labor law compliance.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Prepared new hire letters, employee contracts, and corporate policies.
- Updated HR database with new employee information, changes in benefits, and other details.
- Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Established strong relationships with external partners including recruiters, educational institutions, and industry associations to expand organizational reach in talent acquisition efforts.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Facilitated the performance management process by providing ongoing feedback, administering evaluations, and coordinating professional development opportunities for employees.
- Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
- Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.
- Developed comprehensive job descriptions to attract qualified candidates while accurately reflecting position requirements and responsibilities.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
- Collaborated with managers to identify and address employee relations issues.
- Administered employee benefits programs and assisted with open enrollment.
- Assisted with writing job postings and job descriptions for boards.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
- Created and delivered HR training sessions to staff, managers and executives.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Customer Service Representative
MD Imova Group
10.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Created new order shipments, tracked existing orders and provided shipping information to customers.
- Kept PACE levels at more than 10/hr. by ensuring I respond to more than 100 emails in an 8hr shift.
- Always ensured I tweaked saved replies (macros) whenever it was needed to add more information or an empathetic response.
Education
Bachelor of Science - HEALTH AND BUSINESS MANAGEMENT
V.N KARAZIN SCHOOL
KHARKIV, UKRAINE07-2020
Skills
- Compassionate
- Reliable team player
- Patient relationship building
- Supporting personal needs
- Compassionate caregiver
- Recording vital signs
- Trustworthy companion
- End of life care
- Medical office administration
- Quick problem solver
- Certified in CPR/AED
- Multitasking
- Problem-solving abilities
- Reliability
Languages
English
Full Professional
Russian
Elementary
Dutch
Elementary
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Always ensured I tweaked saved replies (macros) whenever it was needed to add more information or an empathetic response.
- Excellent communication skills
- Relationship building/management
- Troubleshooting
- Reliable and efficient
- Team work
- Proactive and hardworking
Interests
- Knitting and Crocheting
- I participate in a variety of outdoor recreational activities
- Reading
- Dancing
- Hiking
- Interior Design
- Gym Workouts
- Road Trips
- Gardening
- Cooking
Timeline
Health Care Aide
Odion
11.2021 - 07.2024
Human Resources Administrator
6 ICE
11.2020 - 10.2023
Customer Service Representative
MD Imova Group
10.2017 - 09.2019
Bachelor of Science - HEALTH AND BUSINESS MANAGEMENT
V.N KARAZIN SCHOOL
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