FAITH NWAEZE
Summary
Detail-oriented professional with extensive experience in customer service and hospitality. Skilled in organization, communication, and team collaboration to maintain high standards and ensure compliance with company policies. Known for strong problem-solving abilities, adaptability, and a willingness to learn. Eager to contribute to team success and support organizational goals with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Team Shift Leader/Server
Instawork
06.2021 - 12.2024
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Monitored event proceedings to ensure compliance with infection control regulations, satisfaction of participants, and timely resolution of any issues.
- Collaborated with venue staff to coordinate event logistics, including equipment transportation and room setup in line with event requirements.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Conducted thorough inspections of event facilities to verify compliance with safety and sanitation standards, ensuring readiness for program activities.
- Engaged with attendees to ensure their satisfaction and promptly addressed any concerns, aligning with the company's commitment to quality service.
- Efficiently managed orders and inputted details into company computer systems, maintaining accuracy and timeliness in service delivery.
- Enforced company policies and regulations with employees.
Front Desk
BUFFALO WILD WINGS
11.2015 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed incoming calls, providing information, taking messages, and scheduling reservations/appointments, fostering efficient communication within the hospitality environment.
- Addressed customer inquiries and resolved complaints promptly, demonstrating a commitment to guest satisfaction and quality care delivery.
- Skilled at working independently and collaboratively in a team environment.
- Supervised and trained team members, ensuring adherence to company protocols and departmental policies.
- Implemented and enforced sanitation and social distancing protocols during the COVID-19 pandemic, prioritizing patient and staff safety.
- Handled various payment methods, including cash, credit cards, and store certificates maintaining accurate financial records and accountability.
Education
Certification - Pre-Health Sciences
George Brown College
Toronto04.2017
Accounting and Finance
Seneca College
Skills
- Microsoft Office proficiency
- Point of Sale systems
- Inventory Management
- Health and Safety oversight
- Client Relationship Building
- Time Management
- Managing event logistics
Timeline
Team Shift Leader/Server
Instawork
06.2021 - 12.2024
Front Desk
BUFFALO WILD WINGS
11.2015 - 04.2021
Certification - Pre-Health Sciences
George Brown College
Accounting and Finance
Seneca College
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