Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Faith Nisbet

St. Thomas,ON

Summary

Proven leader and effective communicator, adept at fostering team collaboration and enhancing productivity. At Under Armour, I led sales teams to consistently exceed targets through mentorship and data-driven strategies. Skilled in cash handling and upselling, my approach combines attention to detail with a friendly demeanor, driving both customer satisfaction and sales performance. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
08.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.

Sales Lead

Under Armour
10.2020 - 07.2023
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Empowered sales team with data-driven insights, facilitating informed decision-making.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.

Crew Trainer

McDonald's
10.2017 - 10.2020
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Maintained current knowledge of all team position requirements.
  • Tailored training programs to meet unique needs of each crew member, promoting culture of continuous learning.
  • Assessed training needs through regular observation and feedback collection, ensuring relevant and impactful learning experiences.
  • Provided coaching and mentoring to employees.

Education

Bachelor of Arts - Psychology

Brescia University
London, ON
06-2024

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Product displays
  • Time Management
  • Teamwork and Collaboration
  • Attention to Detail
  • Active listener
  • Upselling

Languages

English
Native or Bilingual

Interests

  • Volunteering
  • Passionate about balancing physical health with mental and emotional wellness
  • Hiking
  • I enjoy helping others and giving back to the community
  • Strategy Games
  • Avid Reader
  • I like working with my hands and fixing things

Timeline

Barista

Starbucks
08.2023 - Current

Sales Lead

Under Armour
10.2020 - 07.2023

Crew Trainer

McDonald's
10.2017 - 10.2020

Bachelor of Arts - Psychology

Brescia University

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Faith Nisbet