Faith Morgan

Stirling Grill & Lounge

Event & Banquet Support

• High-end service in luxury hotel environment hosting weddings and private events

• Assist with training new staff and maintaining service standards

Managed event setups and services for banquets, weddings, and large gatherings across the property.

• Known for consistently strong guest reviews and personalized guest experiences

• Delivered exceptional dining experiences through attentive service and detailed menu knowledge.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.

Bow Valley Programs

(Roundhouse • Maximize Early Childhood Services • Mountain Munchkins)

2017 – Current

Worked in full-time, part-time, and casual roles depending on hospitality schedules.

• Behavioural aide supporting children with autism and developmental needs

• Assisted with speech communication devices and therapy plans

• Worked alongside service dogs supporting children’s development

• Collaborated with therapists, families, and educators to support individualized care

• Monitored client behavior and provided timely feedback to ensure adherence to behavioral protocols.
• Collaborated with multidisciplinary teams to develop and adjust treatment strategies for clients.
• Implemented behavior intervention plans to support individual client needs and promote positive outcomes.
• Trained new staff on effective techniques for managing challenging behaviors in diverse settings.
• Conducted regular assessments of client progress, documenting changes to inform treatment adjustments.
• Facilitated group activities aimed at enhancing social skills and fostering peer interactions among clients.
• Developed personalized behavior management strategies in conjunction with therapists and caregivers.
• Led training sessions focused on best practices for behavioral interventions and crisis management techniques.
• Performed intake triage, vitals and assisted patients with mental health screenings.
• Supported the development of self-advocacy skills in students by providing guidance on expressing needs appropriately.
• Reduced incidents of disruptive behavior by establishing clear expectations and consequences for students.
• Assisted teachers in managing classroom behaviors, promoting a positive learning environment for all students.
• Conducted regular reviews of student progress, adjusting intervention strategies to optimize outcomes and support growth in all areas.
• Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
• Collaborated with multidisciplinary teams to develop comprehensive treatment plans for students with behavioral challenges.
• Conducted functional behavioral assessments to identify triggers and patterns of behavior, informing intervention strategies.
• Promoted inclusion within the school community by fostering positive relationships between students with behavioral challenges and their peers.
• Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
• Assisted staff members during emergency situations while maintaining professionalism and observational skills.

• Managed scheduling and calendar coordination for senior management.
• Assisted in preparing reports and presentations for stakeholder meetings.
• Maintained filing systems, ensuring accurate documentation and easy retrieval.
• Coordinated cross-departmental interactions to streamline workflow and improve collaboration.
• Supported onboarding process for new employees, enhancing training efficiency.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Managed scheduling and logistics for property showings and client meetings.
• Coordinated communication between clients, agents, and vendors to ensure project alignment.
• Assisted in preparing marketing materials and presentations for property listings.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Delivered exceptional customer service to enhance guest satisfaction and retention.
• Assisted in training new staff on menu knowledge and service standards.
• Managed table assignments to optimize workflow during peak hours.
• Collaborated with kitchen staff to ensure timely food delivery and quality control.

• Implemented individualized behavior intervention plans to support clients' developmental needs.
• Collaborated with multidisciplinary teams to ensure comprehensive care and support strategies.
• Monitored client progress, documenting behavioral changes and adjusting interventions as necessary.
• Trained new staff on effective behavioral management techniques and best practices in client engagement.

• Managed multiple tables efficiently while maintaining high standards of food and beverage quality.
• Delivered exceptional customer service to enhance guest satisfaction and repeat business.
• Trained new staff on service protocols and menu knowledge to ensure consistent guest experiences.
• Resolved customer complaints swiftly, fostering a positive dining atmosphere and retaining clientele.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.