Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Faith Morara

Faith Morara

Edmonton ,AB

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Confidential
07.2023 - 02.2024
    • Handled customer inquiries and suggestions courteously and professionally.
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Updated account information to maintain customer records.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Order Clerk

Alpha Oil Inc
11.2021 - 06.2023
  • Ensured compliance with industry regulations through diligent record-keeping practices including proper storage/file maintenance procedures if applicable per case basis specific requirements set forth within said guidelines/regulatory frameworks governing
  • Assisted in training new staff, sharing effective techniques for managing orders and maintaining a high level of productivity.
  • Enhanced workflow efficiency with thorough documentation of order changes and cancellations.
  • Supported sales team in meeting targets by providing up-to-date information on product availability and delivery timelines.
  • Processing suppliers invoices, bills of lading and payments.
  • Prepared detailed reports on order trends, analyzing patterns to inform future sales strategies and inventory management decisions.
  • Implemented quality control measures, cross-checking orders against packing slips before shipment confirmation.

Office Clerk

GTN Partners
08.2020 - 09.2021
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • data entry.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.

Education

Associate of Arts - International Business

Seneca College of Applied Arts And Technology
North York, ON
12.2020

Bachelor of Arts - Public Relations

African Nazarene University
Nairobi, Kenya
10.2019

Skills

  • Data Entry
  • Customer Relations
  • Call center experience
  • Money handling abilities
  • Microsoft Excel
  • Payment Proces
  • Professional telephone demeanor
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Data Collection
  • Technical Support
  • Clerical Support

Certification

  • Sales Essentials Certificate
  • ACE - Adobe Certified Expert, Photoshop
  • Sales Manager Certificate

Timeline

Customer Service Representative

Confidential
07.2023 - 02.2024

Order Clerk

Alpha Oil Inc
11.2021 - 06.2023

Office Clerk

GTN Partners
08.2020 - 09.2021

Associate of Arts - International Business

Seneca College of Applied Arts And Technology

Bachelor of Arts - Public Relations

African Nazarene University

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Faith Morara