Faith Mayhew
Scoudouc,NB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Have worked under pressure at a high-stress level job for nearly 6 years, experience with PROS/CPIC with security clearance, bilingual in English & French.
Overview
7
7
years of professional experience
Work History
911 Dispatcher/Telecommunications Operator
City Of Moncton
05.2018 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed established protocols for professional handling of emergency situations.
Restaurant Server
Fisherman Restaurant
05.2017 - 10.2017
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Education
Some College (No Degree) - 911 Dispatcher/Telecommunications Operator
CCNB
Dieppe, NBHigh School Diploma -
Louis-J-Robichaud
Shediac06.2014
Skills
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
- Teamwork and Collaboration
- Typing Speed
- Stress Tolerance
- PROS experience
- CPIC experience
- Information intake
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
911 Dispatcher/Telecommunications Operator
City Of Moncton
05.2018 - Current
Restaurant Server
Fisherman Restaurant
05.2017 - 10.2017
Some College (No Degree) - 911 Dispatcher/Telecommunications Operator
CCNB
High School Diploma -
Louis-J-Robichaud
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