Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Awards
Generic

Faith Marsh

Cochrane,Alberta

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Bison Food And Drink
08.2025 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Mcdonalds Assist Manager

McDonald's
08.2022 - Current
  • Supported team in daily operations, ensuring smooth workflow and adherence to company protocols.
  • Assisted in training new employees on operational procedures and safety standards.
  • Learned and utilized industry-standard tools to enhance productivity and efficiency.
  • Collaborated with team members to identify process improvements for increased effectiveness.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Nanny

Different Families
06.2019 - Current
  • Provided nurturing care and supervision for children, ensuring a safe and engaging environment.
  • Developed and implemented age-appropriate educational activities to foster cognitive and social development.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.

Server

Elbow Springs Golf Club
04.2025 - 09.2025
  • Provided exceptional customer service, enhancing guest experiences and fostering repeat business.
  • Managed accurate order taking and delivery, ensuring quality and consistency in food presentation.
  • Collaborated with kitchen staff to streamline service flow during peak hours, improving efficiency.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints swiftly, maintaining high satisfaction levels and positive dining environment.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bow Valley High School
Cochrane, AB
06-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Multitasking and organization
  • Safety
  • Professional appearance
  • Reliability
  • Problem-solving
  • Team leadership

Languages

English

Certification

Proserve

Timeline

Server

Bison Food And Drink
08.2025 - Current

Server

Elbow Springs Golf Club
04.2025 - 09.2025

Mcdonalds Assist Manager

McDonald's
08.2022 - Current

Nanny

Different Families
06.2019 - Current

Bow Valley High School

Awards

Leaders Of Tomorrow

The Leaders Of Tomorrow Award is a Leadership award the town of Cochrane gives a few people each year after said person gets multiple nominations for outstanding Leadership.

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Faith Marsh