Summary
Overview
Work History
Education
Skills
Languages
Additional Information - Volunteer Experience
Timeline
Generic

Faith Mahata Tracy

Calgary,Canada

Summary

Customer service professional with experience in fast-paced environments, adept at enhancing customer satisfaction through effective communication and team collaboration. Demonstrates proficiency in inventory management, cash handling, and client relations, ensuring seamless operations and repeat business. Committed to delivering friendly, efficient support while maintaining high standards of organization and cleanliness.

Overview

3
3
years of professional experience

Work History

Sales Associate

Ardene
Kamloops, Canada
10.2024 - 04.2025
  • Greeted customers warmly, creating a welcoming and enjoyable shopping experience.
  • Provided expert guidance on product features, pricing, and availability to assist customers in making informed purchases.
  • Efficiently handled returns and exchanges, ensuring a smooth process while adhering to company policies.
  • Proactively restocked shelves to maintain optimal inventory levels and product availability.
  • Maintained a visually appealing sales floor by organizing displays, merchandising products, and upholding cleanliness standards.

Cafe Assistant

Sharetea
Calgary, Canada
12.2023 - 06.2024
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Operated the industrial dishwasher, ensuring all glassware and utensils were spotless.
  • Prepared and served a variety of beverages, including coffee, tea, and specialty drinks.
  • Assisted in food preparation while maintaining high standards for presentation and hygiene.
  • Kept tables, counters, and equipment clean and organized for a pleasant café environment.

Customer Service

Herabeauty
Calgary, Canada
05.2023 - 12.2023
  • Maintained high standards of customer service.
  • Processed purchases, returns, and exchanges efficiently while maintaining a friendly demeanor.
  • Helped clients find products that suit their individual beauty needs, such as hair extensions, wigs, and skincare items.
  • Stayed informed about the latest beauty trends and product offerings to provide accurate information and recommendations.
  • Maintained high standards of customer service.

Cleaner

Calgary Stampede
Calgary, Canada
06.2022 - 07.2022
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Sanitized high-contact surfaces, including doorknobs, light switches, railings, and countertops.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.

Education

Medical Terminology -

St. John Ambulance Saint-Jean
Kamloops, BC
01.2025

High School Diploma -

Bishop Mcnally High School
Calgary, AB
06.2024

Food Safety/Culinary Arts License -

Bishop Mcnally
Calgary, AB
01.2022

Skills

  • Customer Service
  • Cash Handling
  • Inventory Management
  • Team Collaboration
  • Organization
  • Client Relations

Languages

  • English, Native
  • Swahili, Native
  • French, Native

Additional Information - Volunteer Experience

Information Desk Volunteer, Welcome patients, offer emotional support, and ensure a comforting environment., Assist with meals and escort patients to appointments, enhancing their hospital experience., Engage in meaningful conversations, improving patient satisfaction and well-being.

Timeline

Sales Associate

Ardene
10.2024 - 04.2025

Cafe Assistant

Sharetea
12.2023 - 06.2024

Customer Service

Herabeauty
05.2023 - 12.2023

Cleaner

Calgary Stampede
06.2022 - 07.2022

Medical Terminology -

St. John Ambulance Saint-Jean

High School Diploma -

Bishop Mcnally High School

Food Safety/Culinary Arts License -

Bishop Mcnally

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Faith Mahata Tracy