Faith Magana
Bakersfield
Summary
Analytical professional competent in overseeing workplace functions. Manages large teams and builds trust with direct and indirect business partners. Confident and negotiable individual with strong prioritization and decision-making skills. Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
3
3
years of professional experience
Work History
Shift Lead
SUBWAY®Restaurants
Northridge
08.2022 - 02.2025
- Supervised daily operations during shifts to ensure smooth workflow.
- Trained and mentored new employees on food preparation and service standards.
- Managed inventory levels and conducted regular stock checks for supplies.
- Maintained cleanliness and organization of the work area to meet health standards.
- Assisted customers with orders, providing excellent service and addressing concerns.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Implemented store policies and procedures to enhance operational efficiency.
- Collaborated with management on promotional initiatives and product placements.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Resolved customer complaints and reported issues to senior management.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised staff during shift changes and ensured transition went smoothly.
- Ensured that all safety protocols were followed at all times.
- Upheld company standards and compliance requirements for operations.
Style Team Member
Target
Ontario
05.2023 - 03.2024
- Assisted customers in selecting clothing and accessories to enhance personal style.
- Maintained visual merchandising standards to ensure an appealing shopping environment.
- Collaborated with team members to organize promotional events and in-store displays.
- Educated customers on current fashion trends and product features for informed purchases.
- Managed inventory levels by restocking merchandise and ensuring product availability.
- Provided feedback to management on customer preferences and market trends.
- Conducted fitting room assistance, ensuring a positive experience for customers.
- Participated in team meetings to discuss sales strategies and customer engagement techniques.
- Assisted customers with selecting clothing and accessories to match their style needs.
- Adhered to all safety regulations within the workplace such as maintaining a tidy workspace free from tripping hazards.
- Maintained a clean work environment by sweeping floors, dusting shelves, and organizing storage areas.
- Recommended looks based on customer's preferences while also introducing them to new styles they may not have considered before.
- Greeted customers upon entering the store with a friendly smile and helpful attitude.
- Kept updated records of stock levels in order to maintain proper inventory management.
- Stayed knowledgeable about current fashion trends in order to provide informed advice when asked.
- Checked tags on merchandise to ensure accuracy of pricing before placing items on display or ringing them up at checkout.
- Provided excellent customer service by answering questions, offering advice, and helping customers find items they were looking for.
- Organized the sales floor according to current trends and fashion rules.
- Conducted training sessions for new hires on company policies and procedures.
Education
Bachelor of Science - Statistics
California State University, Northridge
Northridge, CA05-2026
High School Diploma -
Francisco Bravo Medical Magnet High School
Los Angeles, CA06-2022
Skills
- Visual merchandising
- Shift leadership
- Problem solving
- Workplace safety
- Time management
- Employee training
- Inventory management
- Staff onboarding
- Employee evaluation
- Sales proficiency
- Loss prevention
- Staff motivation
- Team motivation
- Rules enforcement
- Guest service
- Staff development
- Daily reporting
- Decision-making capacity
- Quality control
- Performance improvement
- OSHA regulations compliance
- Team-building activities
- Professional appearance
- Telemarketing expertise
- Flexible schedule
Affiliations
- Volunteered at LAC+USC Medical Center from 2020-2022
- Involved in Pre-PA club at my school
- Involved in my school's dance team
Languages
Spanish
Professional
English
Professional
Timeline
Style Team Member
Target
05.2023 - 03.2024
Shift Lead
SUBWAY®Restaurants
08.2022 - 02.2025
Bachelor of Science - Statistics
California State University, Northridge
High School Diploma -
Francisco Bravo Medical Magnet High School
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