Faith Lopez
Chino
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized individual in handling customer complaints. Patient in replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Sales Associate
Carters Oshkosh
Chino
10.2019 - 09.2022
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
Sales Associate/Cashier Assistant
Lucky Brand
Ontario
10.2018 - 09.2020
- Upsold additional items based on customer interests and needs.
- Recommended, selected and located merchandise based on customer desires.
- Completed transactions in a timely manner while answering any customer questions.
- Unboxed merchandise and restocked shelves in appealing and organized arrangements to promote items.
Sales Associate
Goodwill Store
Pomona
01.2018 - 09.2018
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered incoming telephone calls to provide store, products and services information.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered customer inquiries regarding product features, pricing, and availability.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Bachelor of Arts - Communications
California Baptist University
Riverside, CA06-2021
Skills
- Product guidance
- POS system operation
- Exceptional customer service
- Task prioritization
- Sales expertise
Timeline
Sales Associate
Carters Oshkosh
10.2019 - 09.2022
Sales Associate/Cashier Assistant
Lucky Brand
10.2018 - 09.2020
Sales Associate
Goodwill Store
01.2018 - 09.2018
Bachelor of Arts - Communications
California Baptist University