Faith Lange
Medicine Hat,AB
Summary
Dependable, detail-orientated team player with strong organizational skills. Ability to handle multiply tasks simultaneously. The temperament to excel in high stress situations and fast paced environments, while maintaining customer/patient satisfaction. Having a friendly easy going personality and hard working attitude has been an asset in all of past work experiences.
Overview
33
33
years of professional experience
Work History
Patient Care Coordinator
River Dental
05.2023 - Current
- Manage multiply tasks and meet time sensitive deadlines in a high paced/high volume clinic.
- Responsible for all administration duties connected with patients appointments, the efficient running of electronic appointments and patient recording systems. Completing and filing insurance forms and dental billing records.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic. Maintain confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care. Provide compassion and support for patients during painful difficult times.
Beauty Advisor
Shoppers Drug Mart
11.2021 - 04.2022
- Assisted customers with skin care products and cosmetics. helping people feel and look their best self. Educated customers on proper usage and techniques, giving them confidence to apply themselves at home.
- A good listener, always kind, caring and courteous. This created trust, friendships and new clientele.
- Maintained an organized, hygienic and visually appealing workspace and product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs and offering new items that I loved and believed in.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
Co-Owner/Manager Director
42nd Street Clothing
06.1998 - 08.2020
- Co-owned a thriving clothing store, responsible for many diverse duties. Main tasks involved staff management, purchasing, merchandising, selling, payroll and accounts payable.
- We also ran an online store with such tasks as site management, social media and shipping.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Created a warm, welcoming, wonderful shopping experience to build connections and nurture relationships with customers, who became friends and long term customers.
- Influenced positive employee morale by developing a fun, supportive work environment, treating employees like family.
RDA Level II Dental Assistant
Dr. Don Wallace
07.1991 - 06.1998
- Maintained detailed documentation of patient progress, ensuring accurate records for future references.
- Fostered positive working relationships with colleagues across disciplines through effective communication and team collaboration.
- Duties included charting all patient information, sterilization of instruments and clinical area, and processing x-rays.
- Assisted in dental procedures and oral surgery.
- Did the polishing, fluoride application and oral health education.
- Increased patient satisfaction by addressing concerns and providing clear explanations of treatment processes.
Education
Simply Sage Accounting -
Medicine Hat College (Brooks Campus)
Brooks, AB 03.2002
Registered Level II Dental Assistant -
SAIT
Calgary, AB06.1991
General Studies
Medicine Hat College
Medicine Hat, AB04.1990
High School Diploma -
Brooks Composite High School
Brooks, AB06.1989
Skills
- Excellent communication skills
- Team Player
- Self motivated
- Works independently
- Stamina and time management
- Microsoft Windows, Microsoft Office and Lightspeed Retail Software
- Dentrix Software-Carecru-Recall Max
Timeline
Patient Care Coordinator
River Dental
05.2023 - Current
Beauty Advisor
Shoppers Drug Mart
11.2021 - 04.2022
Co-Owner/Manager Director
42nd Street Clothing
06.1998 - 08.2020
RDA Level II Dental Assistant
Dr. Don Wallace
07.1991 - 06.1998
Simply Sage Accounting -
Medicine Hat College (Brooks Campus)
Registered Level II Dental Assistant -
SAIT
General Studies
Medicine Hat College
High School Diploma -
Brooks Composite High School
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