Faith Kimari
Hamilton,ON
Summary
Proven professional with extensive experience in housekeeping and customer service, notably with Garden City Hotel. Skilled in waste management, chemical handling, and delivering exceptional customer service, leading to increased client satisfaction. Demonstrates a strong ability to maintain sanitary environments and manage tasks efficiently, ensuring high-quality outcomes in all cleaning and customer interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cleaner
Private Employer
03.2024 - 07.2024
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Housekeeping Room Attendant
Garden City Hotel
01.2022 - 12.2023
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Customer Service
Bethany Boutique
01.2020 - 12.2020
- Greeted incoming customers and provided reliable, friendly customer service.
- Increased client satisfaction by providing excellent customer service.
- Answered inquiries and provided superior customer service to clients.
- Kept accurate records to document customer service actions and discussions.
- Provided exceptional customer service to internal and external customers.
- Provided outstanding customer service on phone and in person.
Education
High School Diploma -
Mohawk College
Hamilton07.2024
High School Diploma -
Copy Fast Computer College
Kenya11.2015
Skills
- Housekeeping
- Waste Management
- Laundry
- Chemical Handling
- Disinfection Practices
- Cleaning and sanitizing
- Sweeping and Mopping
- Customer Service
Languages
English
Professional Working
Swahili
Professional Working
Certification
Therapeutic programming and life skills certificate
Computer certificate
Timeline
Cleaner
Private Employer
03.2024 - 07.2024
Housekeeping Room Attendant
Garden City Hotel
01.2022 - 12.2023
Customer Service
Bethany Boutique
01.2020 - 12.2020
High School Diploma -
Mohawk College
High School Diploma -
Copy Fast Computer College
Therapeutic programming and life skills certificate
Computer certificate
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