Faith Johnson
Vancouver,BC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Server/Shift Lead Manager
Prophecy
05.2024 - 08.2025
- Consistently exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Provided excellent service to customers with enthusiasm, successfully increasing referrals, and walk-in business.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Manager of Operations
Online E-commerce
03.2020 - 08.2023
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed product production, product graphic design and photo editing, website administration, and customer account operations efficiently.
- Tracked trends and suggested enhancements to refine the company's product offerings.
- Tracked cost of supplies, labour, and sale revenue.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Server
Fairmont Pacific Rim
03.2017 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Experience with multiple VIP guests and ensured confidentiality.
Skills
- Strong work ethic
- Proactive and takes initiative
- Performance improvement
- Multitasking and organization
- Planning and implementation
- Operations management
- Project management
- Graphic design (product/website design)
- Video editing (capcut)
- Social media marketing
- Data analytics
Timeline
Server/Shift Lead Manager
Prophecy
05.2024 - 08.2025
Manager of Operations
Online E-commerce
03.2020 - 08.2023
Server
Fairmont Pacific Rim
03.2017 - 03.2020
Similar Profiles
Khagesh PatelKhagesh Patel
Senior Staff Software Engineer at ProphecySenior Staff Software Engineer at Prophecy
Samuel FigueroaSamuel Figueroa
Volunteer at Church of God of ProphecyVolunteer at Church of God of Prophecy
Hadassah MaldonadoHadassah Maldonado
Volunteer Work at Church Of God Of Prophecy - Tell The Truth MinistryVolunteer Work at Church Of God Of Prophecy - Tell The Truth Ministry
Shunsuke SuetsuguShunsuke Suetsugu
Flight Instructor at Professional Flight CentreFlight Instructor at Professional Flight Centre
Evan HodderEvan Hodder
Senior Sous Chef at MoxiesSenior Sous Chef at Moxies