Faith Javier
Antioch
Summary
Dynamic Store Manager with a proven track record at Zumiez, excelling in personnel development and operational budgeting. Enhanced customer satisfaction through effective leadership and promotional planning, while maintaining optimal store operations. Skilled in POS systems and fostering a friendly, collaborative environment that drives team success and boosts sales.
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Driven Busser with 2 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Organized Dining Room Attendant offering 2 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Overview
3
3
years of professional experience
Work History
Store Manager
Zumiez
02.2025 - 02.2026
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Hostess
La Fuente
04.2025 - 12.2025
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
Food Runner
Dad’s Cafe
08.2023 - 02.2025
- Greeted customers and provided outstanding customer service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted customers with carry-out service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with bussing tables and cleaning up spills.
Sales Associate
Forever 21
11.2024 - 01.2025
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed efficient cash register operations.
Education
High School Diploma -
Liberty High School
Brentwood Skills
- Personnel development
- Operational budgeting
- Promotional planning
- Store operations oversight
- Friendly and positive
- Leadership development
- POS systems
Timeline
Hostess
La Fuente
04.2025 - 12.2025
Store Manager
Zumiez
02.2025 - 02.2026
Sales Associate
Forever 21
11.2024 - 01.2025
Food Runner
Dad’s Cafe
08.2023 - 02.2025
High School Diploma -
Liberty High School