Faith Isom
San Francisco
Summary
Dedicated in-home caretaker skilled in effective communication, crisis intervention, and client assessment. Committed to providing compassionate care and maintaining a safe environment for clients.
Overview
15
15
years of professional experience
Work History
In-Home Caretaker
A First Name Basis
San Francisco
08.2025 - Current
- Facilitated daily living activities and personal care tasks for clients.
- Maintained a clean and safe environment for clients at home.
- Provided companionship and emotional support to enhance client well-being.
- Prepared nutritious meals according to client dietary preferences.
- Documented client progress and reported changes to supervisors promptly.
- Assisted with light housekeeping tasks including laundry, vacuuming, dusting and meal preparation.
- Established trust and rapport through effective communication with clients.
Behavior Aide
Point Quest Pediatrics
Apple Valley
12.2023 - 06.2025
- Guided children in daily living skills and resolved behavioral challenges to promote independence.
- Collaborated with therapists and educators to tailor support for individualized student learning.
- Monitored and documented behavioral progress during sessions.
- Facilitated group activities that strengthened social skills and fostered peer interactions among children.
- Provided crisis intervention strategies to maintain a safe environment.
- Maintained compliance with safety protocols and organizational policies.
- Responded to emergency situations and implemented both verbal and physical de-escalation strategies.
- Created a safe learning environment by monitoring classrooms and intervening when needed.
- Provided one-on-one instruction for students who require additional support or guidance.
Massage Therapy Intern
Second Wind Day Spa
Palmdale
04.2023 - 06.2023
- Provided therapeutic massage services to clients, ensuring comfort and relaxation.
- Assisted licensed therapists during sessions, enhancing overall service quality.
- Maintained a clean and organized treatment environment for optimal client experience.
- Supported inventory management by stocking supplies and maintaining equipment cleanliness.
- Collaborated with staff to create a welcoming atmosphere for all spa visitors.
Emergency Room Registrar
Palmdaleregional
Palmdale
01.2011 - 12.2020
- Registered patients upon arrival in the emergency room.
- Collected and verified patient information for accuracy.
- Managed electronic health records using hospital software systems.
- Coordinated with medical staff for patient intake processes.
- Assisted patients with insurance verification and billing inquiries.
- Maintained confidentiality and compliance with HIPAA regulations.
- Communicated effectively with patients to gather necessary documentation.
- Organized patient flow to enhance service delivery in the ER.
- Greeted patients and visitors in a professional manner.
- Inputted patient demographics and other relevant data accurately and efficiently.
- Assisted with registering incoming ER patients into the computer system.
- Liaised between physicians and departments to ensure effective communication and patient care.
- Handled phone inquiries and transferred calls to the correct department.
- Operated multi-line phone systems to manage incoming and outgoing calls.
- Provided excellent customer service by addressing caller needs effectively.
- Collaborated with team members to streamline communication processes.
- Trained new staff on PBX system operations and procedures.
- Ensured compliance with company policies during call handling procedures.
Education
CMT - Massage Therapy
National Holistic Institute
Emeryville, CA10-2026
Skills
- Client assessment
- Crisis intervention
- Therapeutic techniques
- Emotional support
- Effective communication
- Team collaboration
- Time management
- Front desk operations
- Telephone skills
Affiliations
2023 Los ángeles marathon- Massage Volunteer
Timeline
In-Home Caretaker
A First Name Basis
08.2025 - Current
Behavior Aide
Point Quest Pediatrics
12.2023 - 06.2025
Massage Therapy Intern
Second Wind Day Spa
04.2023 - 06.2023
Emergency Room Registrar
Palmdaleregional
01.2011 - 12.2020
CMT - Massage Therapy
National Holistic Institute