Faith Iriabe
Brampton,Canada
Summary
Highly motivated Tech Enthusiast with a passion for all things Tech related. Always learning new things to expand my Knowledge and Skill set. Very proactive at technical problems and seek to find various ways to fix them.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Wirelink Services
07.2021 - 10.2022
- Resolved 200+ technical support tickets with 98% satisfaction as measured by customer feedback by providing timely support via phone, email, and remote access.
- Improved IT asset management efficiency by 20% as measured by time spent locating items by assisting with asset inventory processes, including tracking and recording.
- Reduced cybersecurity incidents by 25% as measured by internal reports by conducting training sessions for new employees on IT standards and cybersecurity practices.
- Installed software applications for 100+ clients as requested, increasing operational efficiency by 15%.
- Streamlined IT support processes, reducing response time by 30% by maintaining accurate IT equipment inventories.
IT Technical Support Intern
Schlumberger
01.2019 - 07.2019
- Resolved 200+ technical support tickets with 98% satisfaction as measured by customer feedback by providing timely support via phone, email, and remote access.
- Improved IT asset management efficiency by 20% as measured by time spent locating items by assisting with asset inventory processes, including tracking and recording.
- Reduced cybersecurity incidents by 25% as measured by internal reports by conducting training sessions for new employees on IT standards and cybersecurity practices.
- Installed software applications for 100+ clients as requested, increasing operational efficiency by 15%.
- Streamlined IT support processes, reducing response time by 30% by maintaining accurate IT equipment inventories.
Education
Post Graduate Certificate - Cybersecurity
George Brown College
12.2024
Post Graduate Certificate - Information Technology
Algoma University
12.2023
Bachelor of Science - Computer Science
Babcock University
09.2020
Skills
- Knowledge of industry standards such as NIST, ISO/IEC 27001, and CIS Controls
- Experience with firewalls, Intrusion
- Detection Systems (IDS), and Intrusion Prevention Systems (IPS)
- Skills in identifying and responding to cybersecurity incidents, such as phishing, malware analysis, and vulnerability management
- Proficiency with SIEM tools for monitoring and analyzing security incidents
- Familiarity with encryption standards, key management, and secure communications
- Understanding of Identity and Access Management (IAM) principles, including multi-factor authentication (MFA) and role-based access control (RBAC)
- Experience in handling and responding to security incidents, including conducting root cause analysis and remediation
Websites
Certification
CCNA
References
References available upon request.
Languages
English
Native or Bilingual
Timeline
IT Support Specialist
Wirelink Services
07.2021 - 10.2022
IT Technical Support Intern
Schlumberger
01.2019 - 07.2019
Post Graduate Certificate - Cybersecurity
George Brown College
Post Graduate Certificate - Information Technology
Algoma University
Bachelor of Science - Computer Science
Babcock University
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