Faith Hood
Hillsburgh
Summary
Professional automotive technician apprentice with hands-on experience in diagnostics, repairs, and maintenance. Strong focus on collaborating with team members to ensure efficient and accurate service delivery. Reliable in adapting to changing needs and achieving results. Skilled in troubleshooting, engine repair, and using diagnostic tools. Recognized for strong work ethic and problem-solving abilities. I am looking for a placement to continue my career, to learn and continue my education to become an Automotive Technician.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
07.2025 - Current
- Led cross-functional teams to enhance operational efficiency and achieve strategic goals.
- Oversaw performance evaluations, providing constructive feedback to foster professional development among team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Analyzed workflow processes, identifying areas for improvement and driving process optimization initiatives.
- Managed budget allocations, ensuring resource effectiveness and alignment with organizational priorities.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Crew Trainer
McDonald's
05.2024 - 07.2025
- Monitored crew performance, providing feedback to ensure adherence to quality and safety protocols.
- Streamlined training sessions, reducing onboarding time while maintaining educational quality.
- Assisted management in scheduling shifts and ensuring adequate coverage during peak hours.
- Fostered a positive work environment, encouraging teamwork and open communication among staff.
- Maintain best practices for food safety compliance, enhancing overall restaurant hygiene standards.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Automotive Tech
BORE-TEX
02.2024 - 06.2025
- Conducted routine maintenance services, enhancing vehicle reliability for customers.
- Utilized diagnostic tools to identify electrical system malfunctions, improving repair accuracy.
- Collaborated with team members to streamline workflow processes and reduce service times.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Crew worker
McDonald's
06.2023 - 05.2024
Baby Sitting
01.2019 - 05.2023
Education
Ceritfied Level One Technican - Automotive Technican
Conestoga College Institute of Technology And Advanced Learning
Guelph, ON06-2025
Grade12 - undefined
St James Catholic High School
Guelph, Ontario06.2024
Skills
- I was in the Air Cadet program for 7 years and Retired as the 2nd highest in Command as Deputy Commanded Warrant Officer 2nd Class I volunteered in the program for multi groups in our communities and also held many Leadership roles these were 2 amazing skills I learn
- Teamwork is another skill I have, I work well as the team leader or as part of the team As with Cadets and McDonald's I have held Junior and Senior Positions
- Time Management is another skill that i have learned with the help of School, Cadets and Working It is an important skill to have to maintain any job
- Dedication is a skill that I personally take seriously I was very dedicated to my Unit for 7 years and Retired only because of my age I loved the Shop I started my Automotive Career in and worked my McDonald's job around my Bore-Tex hours
- Trustworthy
- Customer service
- Decision-making
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
- Shift scheduling
- Staff development
- Policy implementation
- Conflict resolution
Accomplishments
- Cadet Certificate of Commendation May 2022
- Challenge Coin
- Best Senior NCM April 2022
- Challange Coin May 2022
- Grade 8 Diploma Achieved June 2019
- 4 year long service medel November 2022
- Air Cadet persiverace award June 2024
- Air Cadet Best Dressed award June 2024
Languages
English
Native or Bilingual
Certification
First Aid - CPR C - AED April 2023
Timeline
Manager
McDonald's
07.2025 - Current
Crew Trainer
McDonald's
05.2024 - 07.2025
Automotive Tech
BORE-TEX
02.2024 - 06.2025
Crew worker
McDonald's
06.2023 - 05.2024
Baby Sitting
01.2019 - 05.2023
Grade12 - undefined
St James Catholic High School
Ceritfied Level One Technican - Automotive Technican
Conestoga College Institute of Technology And Advanced Learning
Hobbies and Interests
Air Cadets, Youth Groups, School Sports
Awards
242 Ross Ferguson Air Cadets - Cadet Certificate of Commendation - May 2022
- Challenge Coin and Best Senior NCM - April 2023
- Best Dressed and Perseverance Award - June 2024
- 4 year Long Service Medal and Bars - June 2022 and Bars June 2023 and June 2024
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