Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Faith Ernest

Berwick

Summary

Customer-focused retail and nursery worker with experience in sales, product education, and hands-on maintenance. Skilled in providing personalized guidance—whether helping customers select plants or recommending meat products—leading to increased satisfaction and repeat business. Adaptable team player with strong POS transaction accuracy, training support, and proven ability to maintain organized, efficient work environments.

Overview

7
7
years of professional experience

Work History

Plant Nursery Worker

The Briar Patch Farm and Nursery
04.2021 - Current
  • Demonstrated adaptability while working across diverse roles, including maintenance, retail support, and customer service functions as needed within the nursery setting.
  • Educated customers on proper plant care techniques, increasing their chances of success with purchased items at home.
  • Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
  • Supported sales team in achieving revenue targets with in-depth knowledge of available products and proactive upselling techniques when appropriate.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed many maintenance tasks to ensure the property stayed in excellent condition (ie. lawn care, landscaping, tree trimming, etc.).


Retail Sales Associate

Meadowbrook Farm Meat Market
05.2018 - 04.2021
  • Increased customer satisfaction by providing knowledgeable guidance on meat selection and preparation techniques.
  • Assisted in the training of new employees on department procedures, product knowledge, and customer service expectations.
  • Performed cash, card, and check transactions to complete customer purchases via POS system.
  • Maintained a clean and organized working environment by ensuring all products were packaged and sealed properly and stock was full at all times.

Education

High School Diploma -

West Kings District Highschool
Auburn, NS
06-2021

Bachelor of Arts - Sociology

St. Francis Xavier University
Antigonish

Skills

  • Customer assistance
  • Teamwork and collaboration
  • Flexible schedule
  • Professional telephone demeanor
  • Key holder experience

Volunteer Experience

2023- 2024: U9 Girls Soccer Coach

Volunteered as a coach for a U9 girls soccer team for two seasons, leading practices, developing game strategies, and mentoring young athletes. Focused on building teamwork, sportsmanship, and fundamental skills while maintaining a positive and supportive environment for players and families.


Timeline

Plant Nursery Worker

The Briar Patch Farm and Nursery
04.2021 - Current

Retail Sales Associate

Meadowbrook Farm Meat Market
05.2018 - 04.2021

High School Diploma -

West Kings District Highschool

Bachelor of Arts - Sociology

St. Francis Xavier University

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Faith Ernest